Customer Care Representative(With Sales exp)

3 days ago

Manila, National Capital Region, Philippines Somewhere Full time $60,000 - $120,000 per year

LOOKING FOR FILIPINOS WHO ARE PHILIPPINES-BASED CANDIDATES.

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Please note that only resumes submitted in English will be considered for review. Fully remote role.

Role: Customer Care Representative

Working hours: Monday-Saturday 10am-7pm EST

Salary: USD

About the company:

Beautiful, custom interior and closet doors, featuring revolutionary 3D technology that will make your home transformation quick, easy and affordable.

Job Overview:

We are seeking a dedicated and detail-oriented Remote Customer Care Agent to join our growing team. In this role, you will be the first point of contact for potential customers, providing exceptional service by educating them about the door replacement process, scheduling home inspections, and assisting with general inquiries. This is an exciting opportunity to work with a national company offering home improvement solutions, specifically focusing on serving empty nesters and older homeowners looking to invest in home renovations.

Responsibilities:

Handle 3-10 incoming calls per day and online inquiries from potential customers.Educate customers on the door replacement process, helping them understand the benefits and next steps.Schedule 15-minute home inspections for prospective customers using our CRM system and shared calendar.Take detailed notes on customer requirements, preferences, and follow-up actions.Deflect pricing inquiries, redirecting customers to in-person showroom visits for specific pricing information.Maintain clear and professional communication via phone, email, and other channels.Ensure all customer interactions are logged accurately into the CRM system for seamless follow-up and tracking.

Role Requirements:

Available to work 10 AM - 7 PM, 6 days a week, in Eastern Time Zone (New Jersey).Ability to handle 3-10 calls per day and manage other online inquiries.Strong English communication skills, with the ability to communicate clearly (preferably without a thick foreign accent).Typing proficiency of words per minute.Ability to deflect pricing questions and promote showroom visits for pricing details.Strong attention to detail and organizational skills.Experience is not required, but a genuine interest in home renovation is a plus.Must be comfortable using CRM systems and scheduling tools.

Preferred Qualifications:

Previous experience in customer care, sales, or home improvement industries is a plus.Knowledge or experience with home renovations and door installation is beneficial.Proficiency in CRM systems and scheduling software is preferred but not required.

  • Customer Care Representative

    3 days ago

    Manila, National Capital Region, Philippines EROAD Full time ₱144,000 - ₱300,000 per year

    A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of in-vehicle technology, enhancing road safety, productivity, and reducing environmental impact. EROAD's mission is to deliver intelligence you can trust, for a better world tomorrow.What We're Looking For:Are you a customer-focused individual...

  • Customer Care Representative

    3 days ago

    Manila, National Capital Region, Philippines EROAD Full time ₱1,500,000 - ₱3,000,000 per year

    A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of in-vehicle technology, enhancing road safety, productivity, and reducing environmental impact. EROAD's mission is to deliver intelligence you can trust, for a better world tomorrow.What We're Looking ForAre you a customer-focused individual...

  • Customer Care Representative

    3 days ago

    Manila, National Capital Region, Philippines EROAD Full time ₱40,000 - ₱80,000 per year

    A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of in-vehicle technology, enhancing road safety, productivity, and reducing environmental impact. EROAD's mission is to deliver intelligence you can trust, for a better world tomorrow.What We're Looking For:Are you a customer-focused individual...

  • Customer Care Representative

    3 days ago

    Manila, National Capital Region, Philippines Satori Full time

    Job Summary:Role includes contact centre work primarily inbound) as well as completing Client's Sales Forcecase-work, in line with policies and procedures.This role is 40 working hours on a rostered basis Monday – Sunday assisting and coordinatingwith customers with their hardware and software requests, process orders, moves, adds andchanges from origin to...

  • Customer Care Representative

    2 days ago

    Manila, National Capital Region, Philippines Likha Careers Full time ₱150,000 - ₱250,000 per year

    Position Type: Junior - Individual ContributorEmployment Type: Full-TimeWork Setup: On-site (Nightshift)Location: Sta. Mesa or Cubao, Quezon City / Marikina CityIndustry: BPOAbout the Job:Are you passionate about delivering exceptional customer service and resolving customer concerns? Join our clients team as a Customer Care Representative where youll assist...

  • Customer Care Representative

    1 week ago

    Manila, National Capital Region, Philippines Outsourced Full time ₱250,000 - ₱500,000 per year

    Job DescriptionAbout Us:Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines Skilled Wound Care Full time ₱144,000 - ₱600,000 per year

    The College of Long Term Care (CLTC) is an accredited educational institution dedicated to advancing the professional development of Licensed Vocational Nurses (LVNs), Licensed Practical Nurses (LPNs), and Registered Nurses (RNs). We provide high-quality certification and continuing education programs, including our distinguished Skin, Wound, and Ostomy...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines Skilled Wound Care Full time ₱30,000 - ₱60,000 per year

    The College of Long Term Care (CLTC) is an accredited educational institution dedicated to advancing the professional development of Licensed Vocational Nurses (LVNs), Licensed Practical Nurses (LPNs), and Registered Nurses (RNs). We provide high-quality certification and continuing education programs, including our distinguished Skin, Wound, and Ostomy...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines Skilled Wound Care Full time $6 - $8

    The College of Long Term Care (CLTC) is an accredited educational institution dedicated to advancing the professional development of Licensed Vocational Nurses (LVNs), Licensed Practical Nurses (LPNs), and Registered Nurses (RNs). We provide high-quality certification and continuing education programs, including our distinguished Skin, Wound, and Ostomy...

  • Customer Care Representative

    1 week ago

    Manila, National Capital Region, Philippines StoreHub Full time ₱300,000 - ₱600,000 per year

    Are you driven, results-oriented and a team player?With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.It is in such...