Trust and Safety Supervisor

21 hours ago


San Fernando, Central Luzon, Philippines TASQ Staffing Solutions Full time $40,000 - $60,000 per year

Work Schedule: Onsite (Clark)

Shift: Shifting Schedule

Start Date: ASAP

Responsibilities:

  • Ensures that the Wellness program and associated
  • Minimum Wellness Standard are implemented and maintained.
  • Contributes to MBR, QBR and HBR meetings with internal and external stakeholders and
    partners.
  • Lead and manage the team of 3rd party Counsellors in the delivery of their assigned responsibilities.
  • Attends client meetings.
  • Data gathering and analysis to measure effectiveness of the program content and initiatives.
  • Maintains records, documentation, and reports for all wellness activities at site.
  • Conducts monthly wellness audit and data review to ensure continued compliance with the Minimum Wellness Standards and client requirements.
  • Manages client reporting requirements.
  • Manages internal reporting requirements.
  • Engages with stakeholders as required to seek feedback for continuous improvement of the wellness program and associated offerings.
  • Partner with internal departments to ensure that the wellness program is integrated into the recruitment and onboarding program.
  • Works with the global research team on all matters of wellness research

Qualifications:

  • Bachelors degree in psychology, counselling, or related field
  • With leadership experience in the contact center or BPO industry

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