Service Desk Center of Excellence

About the job: Center of Excellence - Assistant Manager (Alabang) | OnsiteBenefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Weekends OffResponsibilities: Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service...

Service Desk - Center of Excellence Assistant Manager (Alabang) Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities and exposure to multiple accountsWeekends Off JOB DESCRIPTION Key Deliverables:Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service...

Service Desk - Center of Excellence Assistant Manager (Alabang)Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities and exposure to multiple accountsWeekends OffJOB DESCRIPTIONKey Deliverables:Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service...

We're Hiring: Service Desk - French We are looking for a dedicated and skilled Service Desk professional fluent in French to join our team. The ideal candidate will provide exceptional customer service, troubleshoot technical issues, and ensure user satisfaction while maintaining effective communication in both English and French. Location:Muntinlupa,...

Responsibilities: Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization Technology & Innovation: Background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions Training & Development: Provides coaching, skill-building programs, and...

1 year on help desk and expert on automation of help desk tools HAD (Helpdesk Advanced Automation tool)Log, categorize, and prioritize incidents and service requests in the ITSM toolEscalate unresolved or complex issues to Tier 2/Tier 3 support teamsFollow standard operating procedures (SOPs) and knowledge base (KB) articles

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Service Desk Specialist (O365)Country: Philippines | Work Location: Alabang, MantinlupaSalary: 30,000 – 40,000 PHPWe are looking for a Service Desk Specialist for our French client, who specializes in producing various types of glasses and collaborating with opticians. Their mission is to enhance the quality of life by improving the quality of...

Job descriptionProject Role: Service Desk SupportLocation: Alabang Muntinlupa / HybridRequirements1 year on help desk and expert on automation of help desk tools HAD (Helpdesk Advanced Automation tool)Serve as first point of contact for IT support requests (phone, email, chat, ticketing

Req number: R6708Employment type: Full timeWorksite flexibility: Hybrid Who we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held...