Service Desk

1 year on help desk and expert on automation of help desk tools HAD (Helpdesk Advanced Automation tool)Log, categorize, and prioritize incidents and service requests in the ITSM toolEscalate unresolved or complex issues to Tier 2/Tier 3 support teamsFollow standard operating procedures (SOPs) and knowledge base (KB) articles

Service Desk - Center of Excellence Assistant Manager (Alabang) Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities and exposure to multiple accountsWeekends Off JOB DESCRIPTION Key Deliverables:Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service...

Service Desk - Center of Excellence Assistant Manager (Alabang)Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities and exposure to multiple accountsWeekends OffJOB DESCRIPTIONKey Deliverables:Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service...

Job descriptionProject Role: Service Desk SupportLocation: Alabang Muntinlupa / HybridRequirements1 year on help desk and expert on automation of help desk tools HAD (Helpdesk Advanced Automation tool)Serve as first point of contact for IT support requests (phone, email, chat, ticketing

Req number: R6708Employment type: Full timeWorksite flexibility: Hybrid Who we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held...

Req number: R6712Employment type: Full timeWorksite flexibility: Hybrid Who we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held...

Directio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating...

Job Qualifications:Bachelor's or College degree in Computer Science, Computer Engineering, Information Technology and/or related field.Has at least one (1) year of experience on tasks related to IT Help Desk including but not limited to problem tracking, phone consulting, voicemail consulting among others.Exposure in technical set-up, configuration and...

COMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally.Position: International Junior Service DeskCompany Industry: BPOWork Location: Alabang MuntinlupaWork Schedule: Shifting scheduleSalary: Php 23,000 - Php 38,000 grossWork Set Up: On-siteJOB REQUIREMENTS:College Graduate/Undergraduate are open to apply.At least 1year BPO...

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