CSR (Non-Voice Account)

2 weeks ago

Makati City, National Capital Region, Philippines Lean Solutions PH Full time ₱250,000 - ₱500,000 per year

Job Summary:

We are looking for detail-oriented and customer-focused individuals to join our team as Chat/Customer Support Agents. This role focuses on providing support through digital channels, including website chat and SMS/text, with occasional email follow-ups. Phone interactions are rare and are typically handled by the escalation or specialized teams.

Key Responsibilities:

  • Respond promptly to customer inquiries related to order status, delivery instructions, and missing packages via chat and SMS/text.
  • Respond promptly to customer inquiries related to order status, delivery instructions, and missing packages via chat and SMS/text.
  • Provide email follow-ups when required to ensure issue resolution.
  • Maintain professionalism, accuracy, and clear communication across all channels.
  • Handle up to three concurrent interactions (e.g., two chats and one text).
  • Meet response time expectations, with at least 80% of chats answered within 3 minutes.
  • Consistently achieve quality standards
  • Collaborate with the escalation team (AST agents) for issues that require phone contact or advanced handling.
  • Follow established processes, procedures, and Service Level Agreements (SLAs).

Qualifications:

  • At least a High School Graduate; College level or Graduate preferred.
  • Customer service or BPO experience is an advantage but not required.
  • Strong written communication skills, with excellent grammar and clarity.
  • Ability to multitask effectively while maintaining high levels of accuracy and service quality.
  • Comfortable navigating and using multiple digital platforms and communication tools.
  • Strong problem-solving skills and a customer-first mindset.

Additional Information:

  • Work Location: Onsite in Makati
  • Schedule: Graveyard shift
  • Campaign: Logistics
  • Employment Type: Full-time

Job Type: Fixed term

Contract length: 3 months

Benefits:

  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Application Question(s):

  • What is your salary expectation for the role?
  • Are you willing to work onsite in Makati City?
  • Do you have any experience working in a BPO? If yes, for how long?
  • We must fill this position urgently. Can you start immediately (October 17)?

Work Location: In person

  • CSR - Non voice account - at least 6 months BPO experience required

    2 weeks ago

    Quezon City, National Capital Region, Philippines CORPORATE VISIONS INC Full time ₱150,000 - ₱250,000 per year

    About the role We are seeking an experienced Customer Service Representative (CSR) to join our dynamic team at CORPORATE VISIONS INC'. In this full-time role, you will be responsible for providing exceptional non-voice customer service to our valued clients. Based in Quezon City, Metro Manila, this position offers an opportunity to build your career in the...

  • Non-Voice CSR – Travel Account

    2 weeks ago

    Makati City, National Capital Region, Philippines Metacom Full time ₱240,000 - ₱300,000 per year

    Job Description:Join Foundever as a Non-Voice Customer Service Representative handling travel-related inquiries via chat and email. You will assist customers with bookings, cancellations, and general travel questions while ensuring a high-quality service experience. This is a fully onsite role, but the application and interview process is virtual and...

  • Hiring: Non Voice Account

    2 weeks ago

    Quezon City, National Capital Region, Philippines iCrescendo INC. Full time ₱28,000 per year

    WE'RE HIRING: Call Center Agent – NON VOICE ACCOUNTLocation: UP Ayala Technohub Quezon City SiteUp to 28,000 Salary OfferPlus Incentives & 20% Night Differential1-Day Hiring Process1 Assessment (With helpful tips provided)Virtual Application Process Available (Must have PC or Laptop)What We're Looking For:At least 6 Months BPO (SALES) EXPERIENCECan start...

  • Non-voice/Chat Support

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Sapient Global Services Full time ₱336,000 per year

    One-day hiring process Earn up to 28k monthly We are mass hiring for Call Center Agents as prior in our Metro sitesPosition Overview:This role is responsible for developing and implementing social media strategies to enhance brand visibility, engage audiences, and drive business objectives.Job Responsibilities:Develop and implement social media strategies...

  • cal- college grad non voice

    2 weeks ago

    Quezon City, National Capital Region, Philippines iCrescendo INC. Full time ₱216,000 - ₱324,000 per year

    NON VOICE ACCOUNT | VIRTUAL PROCESS Up to 27,000 offer + HMO + Paid training Nextweek start date Must be a college graduate, No experience required. Kindly drop your resume here if you're interested.

  • CSR NEWBIES ACCT

    2 weeks ago

    Quezon City, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱250,000 - ₱280,000 per year

    The applicant is the center of our universe.1 Assessment | 1 Final InterviewStart date: NOVEMBER 3 CLASS"VOICE/NON-VOICE ACCOUNT "(Newbies & Tenured)WHAT WE OFFER:Competitive salary package of up to Php. 25, ,000 OfferHMO coverage on Day 1Night Differential + Performance IncentiveAnnual Salary Increase.WHO CAN APPLY:Collage Grad (Without Callcenter...

  • Start Working Before Christmas – Makati Non-Voice Account

    2 weeks ago

    Makati City, National Capital Region, Philippines Metacom Full time ₱200,000 - ₱250,000 per year

    Job Description:Join our non-voice account this holiday season and start earning before Christmas. Enjoy a supportive team, paid training, and full benefits.Qualifications:High School Graduate or College levelNo experience requiredWilling to work onsite in MakatiPerks & Benefits:Virtual interview via Zoom1-day hiring processPaid training and HMOPerformance...

  • freshy for non voice acc- acl

    2 weeks ago

    Quezon City, National Capital Region, Philippines iCrescendo INC. Full time ₱216,000 - ₱324,000 per year

    PHONE CALL INTERVIEW | NON VOICE ACCOUNT. Up to 27,000 offer+ HMO + Paid trainingNext week start date College graduate, No experience is okay. Must have a device to use for taking your assesment. Kindly drop your resume here if you're interested.

  • Seasonal Non-voice Support

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time ₱200,000 - ₱250,000 per year

    Key ResponsibilitiesAs a Non-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:Responding to customers concerns and inquiries.Engaging with customers through live chat or email.Keeping customers informed by maintaining updates on new and ongoing...

  • Non-IT US Lead Recruiter

    1 week ago

    Makati City, National Capital Region, Philippines Russell Tobin Full time ₱900,000 - ₱1,200,000 per year

    Job Title:Non-IT US Lead RecruiterWork Setup:Hybrid (WFH 3x a week)Job Type:Full-timeLocation:Ayala Avenue, MakatiAbout the Role:We are seeking a highly motivated and experiencedNon-IT US Lead Recruiterto join our firm. The ideal candidate will specialize in ramp-up hiring, high-volume recruitment for call center representatives, and non-IT or clerical...