Clinical Services Manager

2 weeks ago

Quezon City, National Capital Region, Philippines Worldwide Healthstaff Solutions Full time $90,000 - $120,000 per year

The Manager, Clinical Services will be responsible for the day-to-day leadership of the direct reports, including members of the Clinical Services team. The manager will support the core values of the company while ensuring they are supporting quality and efficiency through our Clinical Services offering. The Manager participates in driving decisions regarding best practices, plans, procedures, team growth and development. This is an exempt position.

Job Responsibilities:

 Participates in hiring, evaluating, developing, and coaching employees in

conjunction with human resources as applicable.

 Participates in annual evaluations/reviews of direct report employees.

 Regular one to one meeting cadence with direct report employees to ensure

professional growth and development plans are determined and set steps for

progression.

 Manage interview and clinical queues to promote prompt turnaround time (TAT)

 Responsible for day-to-day operations of all clinical services processes and

activities as assigned.

 Manage daily challenges of team members.

 Collaboration with Clinical, Credentialing and Quality team members to maintain continual Joint Commission readiness.

 Trend clinical issues that yield opportunity for education/training and facilitate subsequent training development.

 Collaborate with recruiters and client care managers to resolve clinical or competency requirements.

 Drive effective and efficient process improvements.

 Collaborate with IT department to drive quality and efficiency.

 Ability to present to clients and drive conversations with senior client leadership.

 Create education and training for team members inside and outside of the

clinical services team.

 Coordinates and facilitates educational opportunities for internal and external clinical team members.

 Coordinate and managing in conjunction with Learning and Development team the orientation schedule for new hires that is consistent, effective and eliminates redundancy.

Job Qualifications:

 RN degree from accredited school of nursing

 Active PRC License, USRN

 Seven years of acute clinical care setting experience

 Three years of progressive leadership experience

 Thorough understanding of policy and procedure interpretation, writing and

teaching

 Understanding of process improvement

 Must be self-directed in improving and acquiring the abilities and skills

necessary to enhance job performance

 Superior organizational skills

 Ability to stay on task with minimal direction

 Ability to meet tight deadlines and handle multiple distractions

 Ability to handle large workload, while maintaining high level of quality work

 Excellent leadership and communication skills

 Strong analytical skills and exceptional attention to detail

 Strong computer skills. Proficient utilizing Microsoft Outlook and Office

programs

 Ability to track/trend data utilizing Excel

 Ability to navigate custom designed platforms and databases

 Confident with internet research capabilities and skills

 Ability to research and critically think to find solutions for issues

 Strong team player

 Confident in decision making and able to make decisions at times with limited information

 Ability to work with others inside and outside the team.

 Personable, friendly, and upbeat personality.

Preferences:

 Experience handling people

 Knowledge of US healthcare system, travel industry and hospital standards is an advantage

 One year of healthcare travel industry experience

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