Desktop Support Engineer

1 week ago

Philippines Summit 360 Solutions Full time ₱720,000 per year

IT Desktop Support Specialist

Location: Remote

Type: Full-Time Permanent

Salary: 50,000 to 60,000/mo net

Schedule: Monday through Friday from 8:00 AM to 5:00 PM CST. Hours may vary and include nights, weekends, and holidays.

About the role:

The Support Desk Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting, and administration.

Responsibilities:

Provide technical support and remote help desk services to our clients, escalating when necessary.

Review current systems and make technical/process recommendations for improving efficiency.

Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network.

Maintain client documentation.

Stay up to date with relevant state-of-the-art technology, equipment, and/or systems.

Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.

Ability to perform in a call center environment.

Supporting multiple companies with end user requests and third-party business applications.

Efficiently communicate with technical and non-technical end users.

Act in accordance with client policies and procedures as set forth in the Employee Handbook.

Perform other related duties as assigned.

Qualifications:

Bachelor's degree and two years of relevant experience; or equivalent combination of education and experience.

Current certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred.

  1. Solid understanding of the administration of network operating systems, applications, and services found in a client environment.

  2. Proficiency with business collaboration tools such as MS Office applications.

  3. Communication – Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.

  4. Commitment – See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative – Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can.

  5. Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation.

  6. Teamwork – Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback.

  7. Time Management – Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines.

Job Types: Full-time, Permanent

Pay: Php50, Php60,000.00 per month

Benefits:

  • Pay raise
  • Work from home

Education:

  • Bachelor's (Required)

Experience:

  • IT Desktop Support: 3 years (Required)
  • Cisco: 2 years (Required)
  • Microsoft Exchange: 2 years (Required)
  • Citrix: 2 years (Required)

Work Location: Remote

  • Desktop Support Analyst 1

    4 days ago

    , , Philippines Asurion Full time

    Desktop Support Analyst 1 2 days ago Be among the first 25 applicants Desktop Support Analysts 1 provide technical support to local and remote users via telephone, email, interaction &/or with remote access resources on a daily basis, relying on experience and established procedures to analyze and resolve technical support incidents and problems. Key...

  • Desktop support Lead

    2 weeks ago

    Philippines WNS Global Services, Inc. Full time ₱30,000 - ₱60,000 per year

    Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Desktop Support Technician

    2 weeks ago

    , Metro Manila, Philippines TTEC Digital Full time

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Cisco Partner Practice builds customizable, comprehensive contact center solutions with the help of our over...

  • Desktop EUC L1

    3 weeks ago

    , Metro Manila, Philippines Iron Systems, Inc Full time

    Join to apply for the Desktop EUC L1 role at Iron Systems, Inc Responsibilities The follow-up and support of the Laptop/Desktop and mobile telephony. Stock and asset management. Providing 2nd line IT support for all our internal departments. Coordinate with Client Tech Support to ensure all warranty related tasks are managed. Provide guidance, assistance and...

  • Software Engineering Manager

    1 week ago

    , Metro Manila, Philippines Canonical Full time

    Software Engineering Manager - Desktop and Embedded Linux Optimisation Join to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at Canonical Software Engineering Manager - Desktop and Embedded Linux Optimisation 4 months ago Be among the first 25 applicants Join to apply for the Software Engineering Manager - Desktop...

  • Deskside Support Engineer

    2 weeks ago

    Philippines PSSLAI Full time $40,000 - $60,000 per year

    Be part of the fastest-growing savings and loan association and work alongside talented, success-driven individuals. At PSSLAI, we empower you with opportunities for growth, innovation, and continuous learning while offering competitive compensation and comprehensive benefits.If you're ready to serve those who serve and protect, join us today and make a...

  • Technical Support Engineer APAC

    24 hours ago

    Philippines onebeat Full time ₱300,000 - ₱600,000 per year

    We are looking for a dedicated Support Engineer to ensure our customers' technical queries are resolved in a timely and satisfactory manner. In this role, your duties will include assisting customers with application installations, resolving queries via desktop support solutions, and escalating serious issues to the software development...

  • Technical Support Engineer

    2 weeks ago

    Philippines PSSLAI Full time $40,000 - $60,000 per year

    Be part of the fastest-growing savings and loan association and work alongside talented, success-driven individuals. At PSSLAI, we empower you with opportunities for growth, innovation, and continuous learning while offering competitive compensation and comprehensive benefits.If you're ready to serve those who serve and protect, join us today and make a...

  • IT Systems Support Engineer

    4 weeks ago

    , , Philippines ibex Full time

    Overview Responsibilities Receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system. Spots problem trends as they emerge. Reduces overall numbers of problems through effective root cause analysis and long term fixes. Performs installation, relocation, troubleshooting, repairs and preventative maintenance of...

  • Support Engineering Manager

    7 days ago

    , Metro Manila, Philippines Canonical Full time

    Join to apply for the Support Engineering Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in...