Desktop Support Engineer
1 week ago
IT Desktop Support Specialist
Location: Remote
Type: Full-Time Permanent
Salary: 50,000 to 60,000/mo net
Schedule: Monday through Friday from 8:00 AM to 5:00 PM CST. Hours may vary and include nights, weekends, and holidays.
About the role:
The Support Desk Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting, and administration.
Responsibilities:
Provide technical support and remote help desk services to our clients, escalating when necessary.
Review current systems and make technical/process recommendations for improving efficiency.
Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network.
Maintain client documentation.
Stay up to date with relevant state-of-the-art technology, equipment, and/or systems.
Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
Ability to perform in a call center environment.
Supporting multiple companies with end user requests and third-party business applications.
Efficiently communicate with technical and non-technical end users.
Act in accordance with client policies and procedures as set forth in the Employee Handbook.
Perform other related duties as assigned.
Qualifications:
Bachelor's degree and two years of relevant experience; or equivalent combination of education and experience.
Current certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred.
Solid understanding of the administration of network operating systems, applications, and services found in a client environment.
Proficiency with business collaboration tools such as MS Office applications.
Communication – Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
Commitment – See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative – Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can.
Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation.
Teamwork – Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback.
Time Management – Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines.
Job Types: Full-time, Permanent
Pay: Php50, Php60,000.00 per month
Benefits:
- Pay raise
- Work from home
Education:
- Bachelor's (Required)
Experience:
- IT Desktop Support: 3 years (Required)
- Cisco: 2 years (Required)
- Microsoft Exchange: 2 years (Required)
- Citrix: 2 years (Required)
Work Location: Remote
-
It Support Desktop
1 week ago
, Metro Manila, Philippines Buscojobs Full timePosted today Help Desk Job Description We Are Hiring: Customer Care Support Qualifications: Willing to work on a graveyard shift With or without experience Bachelor's degree holder (any course) Willing to be assigned at BGC, Taguig Job Type: Full-time Life insurance Intern - Desktop Support Posted today Job Description We are looking for a motivated and...
-
Desktop Support Technician
3 weeks ago
, Metro Manila, Philippines TTEC Full timeOverview TTEC National Capital Region, Philippines Join to apply for the Desktop Support Technician role at TTEC . Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Desktop Support Technician working onsite in Pasay City or Quezon City Philippines, you’ll be a part of bringing humanity to...
-
Desktop Support Staff
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeDesktop Support Engineer (Makati) Location: Makati, Mon to Friday 7AM to 4PM. Open for project-based employment (1yr renewable contract). 8-hour shift. Fixed-term contract length: 12 months. Salary/Compensation: Not specified in this section. Job Description Desktop Support Engineer is responsible for repairing, maintaining, and upgrading all hardware and...
-
Executive, Desktop Support
1 week ago
, Metro Manila, Philippines Buscojobs Full timeOverview Location: Manila, Philippines Department: ICT Entity: Philippines AirAsia Status: Full-time Role YOUR ROLE AS AN EXECUTIVE, DESKTOP SUPPORT As an Executive, Desktop Support, you will be responsible for ensuring seamless IT support across the organization. You will provide frontline assistance to end-users, resolve desktop-related issues, and work...
-
Desktop Support Technician
1 week ago
, Metro Manila, Philippines Buscojobs Full timeDesktop Support Technician – Taguig Taguig, National Capital Region ₱40000 - ₱60000 Y Bill Gosling Outsourcing - Philippines Posted today Job Viewed Tap Again To Close Job Description We are looking for a Desktop Support Technician to join our team. This is a challenging role that can positively impact many people across the world. This role will be...
-
Desktop support Lead
2 weeks ago
Philippines WNS Global Services, Inc. Full time ₱30,000 - ₱60,000 per yearCompany DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...
-
Desktop EUC L1
1 day ago
, Metro Manila, Philippines Iron Systems, Inc Full timeJoin to apply for the Desktop EUC L1 role at Iron Systems, Inc Responsibilities The follow-up and support of the Laptop/Desktop and mobile telephony. Stock and asset management. Providing 2nd line IT support for all our internal departments. Coordinate with Client Tech Support to ensure all warranty related tasks are managed. Provide guidance, assistance and...
-
Deskside Support Engineer
2 weeks ago
Philippines PSSLAI Full time $40,000 - $60,000 per yearBe part of the fastest-growing savings and loan association and work alongside talented, success-driven individuals. At PSSLAI, we empower you with opportunities for growth, innovation, and continuous learning while offering competitive compensation and comprehensive benefits.If you're ready to serve those who serve and protect, join us today and make a...
-
Software Engineering Manager
4 weeks ago
, Metro Manila, Philippines Canonical Full timeSoftware Engineering Manager - Desktop and Embedded Linux Optimisation Join to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at Canonical Software Engineering Manager - Desktop and Embedded Linux Optimisation 4 months ago Be among the first 25 applicants Join to apply for the Software Engineering Manager -...
-
Specialist, Desktop Aim
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeDesktop Support Engineer Responsibilities include repairing, maintaining, and upgrading hardware and equipment to ensure optimal workstation performance; troubleshoot problems in a timely and accurate fashion; provide end-user assistance where required; investigation, diagnosis, resolution and recovery for hardware/software problems; escalate to 2nd level...
