Process Associate

2 weeks ago

Makati City, National Capital Region, Philippines Onward Worldwide Management & Consultancy Services Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Description:

  • Root Cause Identification: Analyze non-performing KPIs and collaborate with leaders to identify performance gaps.
  • Process Documentation: Standardize and document processes using approved templates. Ensure processes are cost-efficient, risk-mitigating, and aligned with company objectives.
  • Monitoring: Develop and maintain data collection tools and dashboards for tracking department, client, and organizational performance.
  • Reporting & Suggestion: Present findings and provide actionable business insights to management.
  • Process Improvement: Assist in recommending and implementing improvements to optimize workflows and eliminate inefficiencies.
  • Change Control Ownership: Assist in the company's change control process for workflows. Ensure departments follow documentation and change protocols.
  • Successfully accomplish ad hoc tasks and responsibilities assigned by the Business Process Analyst or the HR Manager/Director within the agreed SLAs.

Minimum qualifications:

  • Bachelor's degree in Industrial Engineering, Information Technology, Business Administration, Management, or related field
  • Proficiency in process mapping and documentation, process analysis, or improvement roles
  • Proficiency in Google App Script and Web App or HTML / CSS
  • Proficiency in data visualization tools
  • Familiarity with change management and/or risk management
  • Strong Excel/Google Sheets and presentation skills
  • Strong process automation experience
  • Strong analytical skills and proven ability to think strategically
  • Excellent verbal and written communication skills with all levels of internal stakeholders and ability to influence others towards a common goal

Preferred qualifications:

  • Lean Management Certification (White or Yellow Belt)
  • Strong Power BI / Tableau / Looker Studio skills
  • Familiarity with project management tools

Benefits:

  • Birthday Gift
  • Training and Development Programs
  • Unlimited Career advancement opportunities
  • Health Care Plan (HMO) with Dental and Vision upon onboarding
  • Group Life and Accident Insurance upon onboarding
  • Healthy and Encouraging Work Environment
  • 13th Month Pay as mandated by the Philippine Government
  • Government Mandated Benefits (SSS,PHIC and Pag-ibig)

Job Type: Full-time

Work Location: In person

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