BPO Senior Consultant

1 week ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱2,500,000 per year
About the job Senior Consultant - Solution Design (Taguig) | Onsite

Requirements:

  • Minimum 8 years BPO/BPM experience. Mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred.
  • Must be knowledgeable on contact center operations along with RFP process and bid management.
  • Must be willing to work onsite in BGC Taguig

Responsibilities:

  • Client Interactions: Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions
  • Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domain / market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
  • Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
  • Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution
  • Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies etc.

Benefits:

  • HMO for Employee and 2 Free Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities and exposure to multiple accounts

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