Team Leader

22 hours ago


Ayala Alabang, National Capital Region, Philippines Cyfle Full time $60,000 - $80,000 per year

Responsibilities:Lead and supervise a team of insurance agents, providing guidance, support, and coaching to ensure team performance targets are met or exceeded. Conduct regular performance evaluations and provide feedback to team members to support their professional development and growth. Monitor team metrics, including sales targets, customer satisfaction scores, and quality assurance standards, and implement strategies to improve performance as needed.

Collaborate with management to develop and implement process improvements and best practices to enhance team efficiency and effectiveness. Serve as a point of contact for escalated customer inquiries or complaints, ensuring timely resolution and maintaining high levels of customer satisfaction. Qualifications:At least 2 years of Team Lead experience in an Insurance Account or similar role.

Strong leadership, communication, and interpersonal skills. Proven ability to motivate and inspire team members to achieve and exceed performance goals. Excellent problem-solving and decision-making abilities.

Proficiency in insurance industry regulations, products, and processes.


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