Team Leader

5 days ago

Ayala Alabang, National Capital Region, Philippines Cyfle Full time ₱1,200,000 - ₱2,144,000 per year


Responsibilities:

  • Lead and supervise a team of insurance agents, providing guidance, support, and coaching to ensure team performance targets are met or exceeded.
  • Conduct regular performance evaluations and provide feedback to team members to support their professional development and growth.
  • Monitor team metrics, including sales targets, customer satisfaction scores, and quality assurance standards, and implement strategies to improve performance as needed.
  • Collaborate with management to develop and implement process improvements and best practices to enhance team efficiency and effectiveness.
  • Serve as a point of contact for escalated customer inquiries or complaints, ensuring timely resolution and maintaining high levels of customer satisfaction.

Qualifications:

  • At least 2 years of Team Lead experience in an Insurance Account or similar role.
  • Strong leadership, communication, and interpersonal skills.
  • Proven ability to motivate and inspire team members to achieve and exceed performance goals.
  • Excellent problem-solving and decision-making abilities.
  • Proficiency in insurance industry regulations, products, and processes.

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