Network Operations Technician L1

4 days ago

Manila, National Capital Region, Philippines KMC Solutions Full time ₱250,000 - ₱350,000 per year

ESSENTIAL FUNCTIONS

  • Ensure store networks and networked store devices remain on-line 24/7/365; minimize downtime by working with internet service providers (ISPs) to facilitate repairs as quickly as possible
  • Plan, evaluate, install, and reconfigure hardware and software elements of network
  • Provide ongoing monitoring of network activities
  • Isolate and resolve routine network problems and issues
  • Collaborate with internal and external service users and providers to resolve network performance and reliability issues
  • Facilitate communication between ISPs and local exchange companies (LECs)
  • Assist in rolling out projects for Security, Server, and Network teams; support internal projects as needed
  • Support distribution level campus network; provide VPN support
  • Provide support for campus phones
  • Program network equipment
  • Create and edit, with oversight, active directory account for new users including employees, contractors, and vendors
  • Participate in training provided by Infrastructure Support level II's
  • Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
  • Complete other duties as assigned

QUALIFICATIONS

  • High school diploma or equivalent certification required
  • Associate degree in computer science or network related field preferred

SPECIALIZED KNOWLEDGE

  • Entry level network knowledge
  • CCENT, A+, or Network + certifications preferred

COMPETENCIES

  • Excellent written and verbal skills
  • Excellent problem solving skills
  • Ability to multitask
  • Ability to handle stressful situations
  • Ability to work in a team environment
  • Demonstrated reliability

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