
IT Technician
4 days ago
Position Purpose:
An IT Technician must have a thorough knowledge of computer software and hardware, and a variety of
internet applications, networks, and operating systems. IT Technicians have great troubleshooting
abilities and attention to detail.
Essential Functions and Responsibilities:
- Prepare computers, equipment, and necessary peripherals for delivery to employees.
- Maintain an inventory of company computers and equipment.
- Check computer hardware (HDD, mice, keyboards, etc.) to ensure functionality.
- Install and configure appropriate software and functions according to specifications.
- Develop and maintain local networks in ways that optimize performance.
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Ensure security and privacy of networks and computer systems.
- Support all troubleshooting, including video conferencing and audio-conferencing room systems, projectors, digital screens, and other related equipment.
- Troubleshooting for room systems, including microphones, cameras, and desktop PCs and laptops.
- Perform system maintenance and updates as appropriate.
- Provide staff with technology support, which includes troubleshooting operating systems, applications, and network issues, answering questions regarding application use, and the installation of software.
- Maintain records/logs of repairs and fixes and maintenance schedule.
- Advise best practices, institutional policies, and process improvement.
- Identify computer or network equipment shortages and place orders
- Setting up workstations with computers and necessary peripheral devices (routers, printers, etc.).
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