Customer Service Representative

5 days ago

Ortigas Alabang Pampanga or Cebu, Philippines Staff Domain Inc. Full time ₱900,000 - ₱1,200,000 per year
Setup and Location: Work From Home
Work Schedule: 8:00 AM-5:00 PM (AEST) | 6:00 AM-3:00 PM (PH Time)
Employment Type: Full-time

Ready to do work that actually excites you?

We are looking for a Customer Service Representative to be the first point of contact for customer inquiries and concerns. The role involves answering calls and emails, resolving issues, and providing accurate product and service information. The candidate will also handle after-sales support, modifications, and escalate complex concerns when needed. To succeed in this role, you should be able to remain professional and composed when dealing with challenging situations, and have strong communication skills with experience using computer systems.

What You'll Do
You'll be the kind of person who:
  • Respond to customer enquiries via phone, email, and chat in a professional and timely manner.
  • Provide accurate information about products, services, and policies.
  • Assist customers with orders, billing, and account-related enquiries.
  • Resolve complaints and escalate complex issues to the appropriate department when required.
  • Maintain detailed and accurate records of customer interactions.
  • Follow up on pending enquiries to ensure resolution and customer satisfaction.
  • Support administrative tasks related to customer accounts and service delivery.
  • Contribute to continuous improvement initiatives by identifying recurring issues and suggesting solutions


Requirements What You Bring
We're looking for someone with:
  • At least 4 years of experience in a customer service role such as customer success, customer support, or similar roles.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and ability to remain calm under pressure.
  • Proficiency in MS Office and experience with CRM or ticketing systems (e.g., Salesforce, HubSpot, Zendesk) is advantageous.
  • High attention to detail with strong organisational skills.
  • A positive, customer-first attitude with the ability to build rapport quickly.

Benefits Why You'll Love Working Here
  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents).
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary).
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more.
Let's Talk
If you're thinking "this sounds like me"—it probably is. Click apply. We can't wait to meet you.

  • Customer Service Support Administrator

    1 day ago

    Ortigas, Alabang, Pampanga, or Cebu, Philippines Staff Domain Inc. Full time ₱300,000 - ₱600,000 per year

    Setup and Location: Work from Home Work Schedule: 9:00 AM – 6:00 PM AEDT | 6:00 AM – 4:00 PM PHT Employment Type: Full-time Ready to do work that actually excites you? We're looking for a proactive and detail-oriented Customer Service Support Administrator to join our team. In this role, you'll provide essential administrative and...

  • Customer Service Representative

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Royal Eagle Aviation FZCO - Representative Office Full time ₱800,000 - ₱1,200,000 per year

    Company Description:At Royal Eagle Aviation, we are dedicated to empowering the aviation industry with end-to-end support solutions. We offer comprehensive component sourcing and critical asset management to ensure operational continuity and flight readiness for clients worldwide. With expertise in flight product services and a commitment to quality and...

  • Customer Service Representative

    5 days ago

    Ortigas, Philippines Satellite Office Solutions Full time ₱240,000 - ₱600,000 per year

    CUSTOMER SERVICE REPRESENTATIVEWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER SERVICE REPRESENTATIVE ?We are seeking a proactive and...

  • Customer Service Representative

    1 week ago

    Ortigas, Philippines Richland United Solutions Inc. Full time ₱250,000 - ₱500,000 per year

    We are looking for a Customer Service Representative (CSR) who will serve as the front line of communication between the company and its clients. The ideal candidate is customer-focused, detail-oriented, and passionate about providing excellent service.Job Type: Full-timeWork Location: In person

  • Customer Service Representative

    1 week ago

    Ortigas, Philippines Comrise Full time ₱264,000 per year

    Job Title: Customer Service Representative (CSR)Shift: Night ShiftWork Set-Up: Full-Onsite & WAHJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our customers, providing assistance, resolving issues, and ensuring...

  • Customer Service Representative

    5 days ago

    Ortigas, Philippines One Luna Full time ₱201,600 - ₱252,000 per year

    Blanc Ventures Inc, a growing premium brand, is looking for a CUSTOMER SERVICE REPRESENTATIVE.Who are we:Blanc Ventures Inc is in the business of flooring installation services, products and interior renovations.Customer Service Representative Duties and Responsibilities:Prepare quotes and revisionsPayment collectionScheduling of installationServing as the...

  • Customer Service Representative

    5 days ago

    Clark Freeport Zone, Pampanga, Philippines Royal Eagle Aviation FZCO - Representative Office Full time ₱150,000 - ₱250,000 per year

    Respond to customer inquiries via phone, email or chatResolve customer complaints and issues with professionalism and efficiencyMaintain a high level of product and service knowledge to assist customers accuratelyProcess orders, forms, applications, and requestsKeep records of customer interactions, transactions, comments, and complaintsFollow communication...

  • Customer Service Representative

    11 hours ago

    Ortigas, Philippines PH Global Jet Express Inc (J&T Express) Full time

    SUMMARY: Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and escalate complaints across a number of communication channels and through data analysis, push relevant departments to make improvements,...

  • Customer Service Representative

    3 days ago

    Ortigas, Philippines BRISolutions - Bravissimo Resourcing, Inc. Full time ₱180,000 - ₱360,000 per year

    Career Opportunity: Customer Service Representative (CSR)Job Requirements:College Graduates/Undergraduates – must have completed a minimum of 2 years in college (any course taken)Minimum of 6 months' experience in customer service or technical support required; 1–2 years is preferredStrong communication and problem-solving skillsAmenable to work at OCC,...

  • Customer Service Representative

    5 days ago

    Ortigas, Philippines Vericom Inc. Full time ₱250,000 - ₱300,000 per year

    Arbitrail is expanding We are hiring Customer Service Representatives to join our growing BPO team.We're looking for professionals who are passionate about customer service, thrive in fast-paced environments, and are driven to meet performance goals.Location: Ortigas, Pasig CitySchedule: Must be amenable to work on a shifting scheduleQualifications:At least...