Content Management System Coordinator

Company Description

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

Role Description

You will be responsible for executing the delivery of the HelloFresh experience worldwide. As CMS Owner, you will be responsible for delivering the best online user experience, which makes your role extremely important for our success and for ensuring customer satisfaction. Using the latest technology, you will be updating, creating and managing user interface elements, like menus, tabs, forms, and widgets - all the while, contributing to our design system. You will collaborate with our wider design team, helping us change the way people eat forever.

Job Description

• Implement designs, up to and including high-fidelity user interfaces
• Capture technical design requirements for hand-over to development
• Manage the content lifecycle, from creation and editing to Q/A and publishing as well as archiving.
• Support our design QA and visual quality assurance process.
• Collaboration: Collaborate with cross-functional teams to gather content requirements and ensure proper implementation within the CMS.
• Content Creation: Create and publish new web pages based on prototypes delivered by the design team, ensuring consistency in design, layout, and content.
• Content Updates: Implement changes and updates to existing web pages as needed, ensuring accuracy and maintaining a cohesive online presence.
• CMS Management: Become a CMS expert, providing suggestions, tips, and guidance to the team on best practices for content management and optimization.
• Quality Control: Conduct regular audits to ensure content accuracy, relevance, and compliance with brand guidelines.
• Troubleshoot and resolve any CMS-related issues in a timely manner.
• Work closely with IT and development teams to implement system upgrades and improvements.

Skills and preferred qualifications

• Demonstrated proficiency with Contentful or another CMS, including content modeling, integration, and content management. Experience in creating, editing, and optimizing content within Contentful is essential.
• Proficiency in using Instapage for landing page design and optimization. You should be able to create and maintain landing pages that effectively convert visitors into customers.
• Design Software Skills: Proficiency in design software such as Sketch, or Figma. You should be able to create visually appealing and user-friendly designs.
• Build Responsive Pages: Expertise in updating pages on CMS to ensure responsive user interfaces that function seamlessly on a variety of devices and screen sizes.
• Excellent communication, project management and collaboration skills to work effectively with cross-functional teams, including developers, product managers, and marketing teams.
• Basic knowledge of HTML and CSS to understand the constraints and possibilities of web development.
• Experience in e-commerce or Food Industry (a plus): Prior experience in designing for e-commerce platforms or within the food industry will be considered a significant advantage.

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.