Service Desk Analyst

5 hours ago

Dumaguete, Central Visayas, Philippines Straive Full time ₱1,700,000 - ₱2,300,000 per year

URGENT HIRING OPEN FOR IT FRESH GRADUATES

Level I- Service Desk Analyst:

No experience required but must show and/or possess technical affinity

Job Responsibilities:

  • Handles ticket requests received over the phone, through email
  • Provides site over-the-phone technical support/assistance for the troubleshooting of desktop PCs and related peripherals.
  • Ensures compliance to the set process of Incident Management: identification, logging, categorization, prioritization and response (from diagnosis to
  • closure)
  • Monitors various systems and networks and reports inconsistencies to the IT Group
  • Cascades email updates to all users on quarantine emails in cases of malware attacks
  • Diagnoses ticket requests effectively and quickly to resolve and come up with solutions and appropriate action plans to complete the ticket request

Job Qualifications:

  • Graduate of any Computer-related or IT-related courses
  • Familiar with or experience in Help Desk operations and management
  • Familiar with internet usage, Microsoft Office products, various Operating Systems and other productivity tools
  • Good oral and written communication skills
  • Basic knowledge in Desktop and Application support troubleshooting
  • Familiar with Network and System Administration
  • Background or working knowledge of other IT systems/processes such as IT Security and Change Management is an advantage, but not required

  • office staff

    1 week ago

    Dumaguete, Central Visayas, Philippines Dumaguete Seafront Hotel Full time ₱150,000 - ₱250,000 per year

    Job Summary:As an Admin Staff / Frontline Officer at Dumaguete Seafront Hotel, you will play a dual role in ensuring smooth internal operations and delivering exceptional guest service. You will be responsible for administrative tasks such as records management, reporting, and coordination, while also serving as the first point of contact for guests at the...

  • Sr. Systems Analyst and Team Lead

    7 hours ago

    Dumaguete, Central Visayas, Philippines Envision MSP Full time ₱1,680,000 - ₱2,160,000 per year

    Relocation to Dumaguete City, Negros Oriental is a must.Envision MSP, a California Company, is currently seeking an experienced and customer-focused Level 3 Systems Analyst (Helpdesk Support) to join our team. As a Senior Systems Analyst and Team Lead at Envision MSP, you will play a crucial role in leading a team of systems analysts, ensuring the delivery...

  • Real-Time Analyst

    6 hours ago

    Dumaguete, Central Visayas, Philippines Peak Outsourcing Full time ₱1,200,000 - ₱2,400,000 per year

    Peak Outsourcing Inc.is seeking a proactive, detail-oriented, and highly analyticalReal-Time Analyst (RTA)to join our dynamic team inDumaguete. As a crucial member of our operations team, you will play a key role in optimizing workforce resources within a contact center environment to ensure efficient operations and the achievement of service level...

  • Onsite Virtual Assistant

    2 weeks ago

    Dumaguete, Central Visayas, Philippines PacBiz Outsourcing Full time ₱120,000 - ₱180,000 per year

    Job description:Virtual Assistant (Onsite – Dumaguete Office)Position Title: Virtual AssistantWork Schedule: Tuesday–Saturday, 12:00 AM – 8:00 AM Philippine TimeLocation: Onsite in Dumaguete (Philippines-based candidates preferred)Initial Workload: 25 hours/week, scalable to full-time after trainingStart Date: ASAPAbout the CompanyKaizen Progressive...

  • Operations Manager

    2 weeks ago

    Dumaguete, Central Visayas, Philippines Peak Outsourcing Full time ₱400,000 - ₱800,000 per year

    TheOperations Managerwill be responsible for leading and managing the end-to-end operations of a client campaign in the E-commerce, Sales, and Customer Service space. This role ensures that service delivery meets performance targets, client expectations, and internal KPIs. The Program Manager will oversee a cross-functional team, including operations,...

  • Operations Manager

    2 weeks ago

    Dumaguete, Central Visayas, Philippines Peak Outsourcing, Inc. Full time ₱300,000 - ₱600,000 per year

    Job descriptionThe Operations Manager will be responsible for leading and managing the end-to-end operations of a client campaign in the E-commerce, Sales, and Customer Service space. This role ensures that service delivery meets performance targets, client expectations, and internal KPIs. The Program Manager will oversee a cross-functional team, including...

  • Virtual Assistant

    7 hours ago

    Dumaguete, Central Visayas, Philippines ELG Solutions OPC Full time ₱120,000 - ₱180,000 per year

    Our Company: You will join an organization that has established an outstanding reputation for quality services. Our Mission Statement is to provide a full range of business process outsourcing solutions and deliver unmatched customer service and excellent satisfaction. We pursue excellence and continuously strive to develop and improve solutions to our...

  • Workforce Lead

    6 hours ago

    Dumaguete, Central Visayas, Philippines PacBiz Outsourcing Full time ₱480,000 - ₱600,000 per year

    About UsWe are a growing operations team supporting a 24/7 global business. We're looking for a Workforce Supervisor who can balance analytics, leadership, and crisis management to ensure service levels and employee well-being are both achieved.What You'll Do:Lead schedulers and real-time analysts to ensure accurate workforce planning.Monitor operations and...

  • Operations Manager

    1 week ago

    Dumaguete, Central Visayas, Philippines Peak Outsourcing Full time ₱55,000 - ₱60,000 per year

    We are seeking a highly driven Operations Manager to lead and manage the end-to-end operations of a critical E-commerce retail platform chat support campaign. This role is central to ensuring our service delivery exceeds performance targets, client expectations, and internal KPIs specifically within the dynamic environment of online customer and seller...

  • Sales Lead Coordinator

    5 hours ago

    Dumaguete, Central Visayas, Philippines ELG Solutions OPC Full time ₱300,000 - ₱450,000 per year

    Our Company: You will join an organization that has established an outstanding reputation for quality services. Our Mission Statement is to provide a full range of business process outsourcing solutions and deliver unmatched customer service and excellent satisfaction. We pursue excellence and continuously strive to develop and improve solutions to our...