Customer Service Representative

1 week ago

Philippines Leonardo Full time ₱250,000 - ₱500,000 per year

Leonardo.Ai, an Australian tech startup now a part of Canva, is on a transformative mission to democratise design and ignite the world's creativity through our groundbreaking AI-powered platform. With over 30 million users worldwide and counting, we're just starting

The Role...

We are on the lookout for a customer-obsessed Support Representative to troubleshoot and guide our users and clients through a broad range of complex problems.

This role involves leveraging new technology to build processes that enhance efficiency and developing self-service opportunities for a seamless, first-class customer experience, swiftly unblocking users to continue their design journey on our platform

What you'll do…

  • Assist users by answering their questions coming through various channels
  • Resolve customer queries, recommend solutions, and guide product users through features and functionalities
  • Troubleshoot - Login issues, user-reported bugs/issues encountered while using the Leonardo.Ai platform, billing/payment queries
  • Manage multiple customer cases simultaneously and provide timely and accurate customer feedback
  • Collaborate with technical and development teams to resolve platform-related problems
  • Continuously enhancing speed and efficiency to provide customers with the very best experience.

Skills we love…

  • Degree in computer science or information technology
  • Experience with Intercom, Stripe/Paddle advantageous
  • Prior experience in tech or web-based platform support
  • Experience using help desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Strong written and verbal communication skills
  • Solid knowledge of the product and issues that commonly arise
  • Ability to pivot and keep abreast of changes within a fast-paced tech start-up

Our Culture:

  • Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued and empowered. At Leonardo AI, your unique perspectives and experiences are welcomed and essential to our success.
  • Flexible Work Environment: We understand the importance of work-life balance. Enjoy the flexibility to work remotely or from our vibrant offices. We have employees all over Australia, ensuring you can thrive personally and professionally.
  • Empowering Growth: Your development is our priority. We offer continuous learning opportunities and career growth tailored to your goals. You'll be encouraged to grow and excel in your career.
  • Impactful Work: Join us in shaping the future of AI. You'll work on innovative projects that have a meaningful impact, and your contributions will help drive advancements in AI creativity.

Leonardo.Ai Benefits:

  • Impact the future of AI
  • Remote and hybrid work options
  • 6 weeks working abroad
  • 18 weeks of gender-neutral paid parental leave
  • Training and conference expenses
  • Fun and engaging company events, both virtual and in-person

  • Customer Service Representative

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines Royal Eagle Aviation FZCO - Representative Office Full time ₱150,000 - ₱250,000 per year

    Respond to customer inquiries via phone, email or chatResolve customer complaints and issues with professionalism and efficiencyMaintain a high level of product and service knowledge to assist customers accuratelyProcess orders, forms, applications, and requestsKeep records of customer interactions, transactions, comments, and complaintsFollow communication...

  • Customer Service Representative

    2 weeks ago

    Philippines The Unity network Full time ₱400,000 - ₱800,000 per year

    Job post summaryPay: From ₱20,000.00 per monthJob description:Customer Service Representative (Remote)Job Summary:We are seeking a Customer Service Representative to join our team and provide exceptional support to our clients from the comfort of your home. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and...

  • Customer Service Representative

    5 days ago

    Philippines On Spot Global Corporation Full time ₱20,000 - ₱250,000 per year

    Position OverviewAs a Senior Customer Service Representative at OnSpot Global, you will be responsible for providing top-tier customer support services on behalf of our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work...

  • Customer Service Representative

    2 weeks ago

    Philippines Asia Select Full time ₱150,000 - ₱250,000 per year

    Job title:CUSTOMER SERVICE REPRESENTATIVE - CONTACT CENTERJob type:Full-TimeEmp type:Full-timeFunctional Expertise:BANKING & FINANCESkills:CSRJob published: Job ID:47132JOB DESCRIPTIONCustomer Service Representative - Contact Center Will Play a key role in helping our Australian customers with a variety of Retail, Cards and Digital Banking solutions,...

  • Customer Service Representative

    5 days ago

    Philippines Synergy Advantage, Inc. Full time ₱240,000 - ₱360,000 per year

    We're looking for a highly-skilled Customer Service Representative to join our team, managing a high volume of inbound and outbound calls. The ideal candidate is a quick learner who can handle a variety of important supportive tasks, providing answers, insights, instruction, and purchase assistance regarding patients' pharmaceutical needs.As the voice of our...

  • Customer Service Representative

    1 week ago

    Philippines Ikigai Cases Full time ₱1,032,000 per year

    We are Hiring for a Customer Service RepresentativeLocation: RemoteCompensation: $1,500 per month + performance-based bonusesWork Days: Saturday to Wednesday (Thursday & Friday off)Work Hours: 40 hours per week, 8 AM-5 PM EST, with 1-hour unpaid break.About the CompanyIkigai Cases ) is a family-owned e-commerce business selling premium metal pill cases....

  • Customer Service Representative

    2 weeks ago

    Philippines The Virtual Navigators Full time

    Job Title: Customer Service Representative (Virtual Assistant) - Work From HomeSchedule: Monday-Friday 9 AM-5 PM Pacific TimeSalary: P20,000-P30,000 per monthWe're looking for sharp, committed, and hard-working individuals to join our team. As a virtual assistant, you will play a significant role in assisting customers and managing front-end ecommerce...

  • Medical Customer Service Representative

    5 days ago

    Philippines Kinetic Innovative Staffing Full time ₱400,000 - ₱480,000 per year

    MEDICAL CUSTOMER SERVICE REPRESENTATIVECLIENT: USA; REMOTESHIFT: NIGHT / GRAVEYARD PHTTYPE: FULL TIME; INDEPENDENT CONTRACTORAbout the RoleWe are seeking a dedicated and professional Medical Customer Service Representative to join our team. The ideal candidate will have proven experience in customer service within the healthcare or medical industry, strong...

  • Customer Service Representative

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines Clark Outsourcing Full time ₱300,000 - ₱360,000 per year

    Clark Outsourcing is hiring a Full time Customer Service Representative role in Clark Freeport, Central Luzon. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: EveningTuesday: EveningWednesday: EveningThursday: EveningFriday: Evening2-3 years of relevant work experience required for this roleExpected salary:...

  • Customer Service Representative

    3 weeks ago

    , , Philippines Medium Full time

    Please note that this job description is subject to change based on the final interview stage. Ensure you apply for the right job based on your location and experience. Customer Service Representative (Healthcare Industry) Wing Assistant is looking for a Customer Service Representative to work remotely on an employment-type status. We are working with a...