IT Support Assistant

2 days ago

Taguig, National Capital Region, Philippines Shinagawa LASIK & Aesthetics Center Corp. Full time $40,000 - $50,000 per year

Job Requirements:

  • Graduate of BS in Information Technology, Computer Science, Information Systems, or any related course.
  • Basic knowledge of computer systems, hardware, and software (e.g., Windows OS, MS Office, printers, scanners).
  • Eagerness to learn and adapt to new technologies and tools.
  • Strong attention to detail and ability to follow instructions accurately.
  • Internship or on-the-job training experience in an IT support role is an advantage.

Job Responsibilities:

  • Provide basic technical support to employees (e.g., setting up computers, assisting with password resets, and basic troubleshooting).
  • Assist with setting up new user accounts, email access, and basic profile configurations.
  • Help install and set up hardware and software (computers, printers, scanners, etc.) under supervision.
  • Respond to basic IT-related questions or issues and escalate more complex problems to senior IT staff.
  • Support routine maintenance of office IT equipment (e.g., checking printers, cables, and internet connections).
  • Keep simple records of issues reported and actions taken.
  • Help coordinate with vendors for scheduled maintenance or minor equipment issues, if needed.
  • Assist in monitoring system alerts and report any unusual activity or downtime to the IT team.
  • Support the backup process by assisting in checking whether regular backups are completed as scheduled.
  • Help maintain and update IT documentation, such as user manuals, asset inventories, and support logs, under the guidance of the IT team.
  • Assist in promoting basic IT security practices (e.g., reminding staff to lock their computers or follow password guidelines).
  • Observe and assist during software updates or system changes, providing support as directed by senior IT staff.
  • Support the organization of shared folders, drives, and basic file management systems to ensure easy access and structure.
  • Provide assistance in IT projects by taking on supportive tasks, learning from senior team members, and helping with basic project needs.
  • Stay informed on commonly used IT tools and systems in the company to better assist users.
  • Carry out other administrative or technical support duties as assigned by the IT supervisor or team lead.

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