Operations Analyst

15 hours ago

Cubao, National Capital Region, Philippines Peoples Credit Network Finance Co., Inc. Full time ₱25,000 - ₱50,000 per year
  • Collect, analyze, and interpret collection data to identify trends, performance gaps, and areas for process optimization.
  • Develop and maintain dashboards, reports, and performance metrics related to delinquency rates, recovery rates, and agent productivity.
  • Monitor collection strategies and provide actionable insights to improve recovery outcomes and reduce delinquency.
  • Collaborate with collection managers and team leaders to design and implement process improvements.
  • Support automation initiatives and ensure data integrity within collection systems.
  • Assist in forecasting and target setting for collection teams.
  • Conduct root cause analysis on collection performance issues and recommend corrective actions.
  • Prepare weekly, monthly, and quarterly performance reports for management review.
  • Ensure compliance with company policies, regulatory standards, and data privacy rules.

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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