Service Operations Data Analyst
3 days ago
Duties and Responsibilities
Data Analytics & Insights
- Collect, clean, and analyze service data (response times, service tickets, equipment failures, spare parts usage, technician productivity).
- Develop dashboards, scorecards, and automated reports for management.
- Identify trends, root causes, and opportunities for operational improvement.
Process & Systems Support
- Review and document existing service workflows and recommend process enhancements.
- Support the implementation and optimization of ERP, CRM, and field service tools.
- Ensure accurate and consistent data entry across systems.
- Assist in setting and tracking KPIs for service efficiency and quality.
Operational Support
- Provide data-driven insights to support scheduling, technician allocation, and route optimization.
- Work closely with the Technical Service Team on warranty tracking, cost analysis, and preventive maintenance programs.
- Monitor compliance with Middleby service standards and reporting requirements.
Collaboration & Communication
- Partner with Finance, Sales, and Technical Service teams to align analytics with business needs.
- Present data findings in a clear, actionable format for decision-making.
- Support training of service staff on proper use of digital systems and reporting tools.
Qualifications
- With Bachelor's degree in Industrial Engineering, Statistics, Business Analytics, IT, or related field.
- With at least 2–4 years of experience in data analytics, service operations, or business process improvement.
- Proficiency in Excel, Power BI, Tableau, or similar analytics tools.
- Experience with ERP/CRM/service management systems (preferred).
- Strong analytical, organizational, and problem-solving skills.
- Ability to translate data into actionable business recommendations.
- Detail-oriented with a continuous improvement mindset.
- Willing to be assigned at Laguna Technopark in Biñan, Laguna
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Life insurance
- Staff meals provided
Work Location: In person
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