Service Operations Data Analyst

2 days ago

Biñan, Calabarzon, Philippines BATANGAS AGRIBUSINESS CENTER, INC. Full time ₱900,000 - ₱1,200,000 per year

Duties and Responsibilities

Data Analytics & Insights

  • Collect, clean, and analyze service data (response times, service tickets, equipment failures, spare parts usage, technician productivity).
  • Develop dashboards, scorecards, and automated reports for management.
  • Identify trends, root causes, and opportunities for operational improvement.

Process & Systems Support

  • Review and document existing service workflows and recommend process enhancements.
  • Support the implementation and optimization of ERP, CRM, and field service tools.
  • Ensure accurate and consistent data entry across systems.
  • Assist in setting and tracking KPIs for service efficiency and quality.

Operational Support

  • Provide data-driven insights to support scheduling, technician allocation, and route optimization.
  • Work closely with the Technical Service Team on warranty tracking, cost analysis, and preventive maintenance programs.
  • Monitor compliance with Middleby service standards and reporting requirements.

Collaboration & Communication

  • Partner with Finance, Sales, and Technical Service teams to align analytics with business needs.
  • Present data findings in a clear, actionable format for decision-making.
  • Support training of service staff on proper use of digital systems and reporting tools.

Qualifications

  • With Bachelor's degree in Industrial Engineering, Statistics, Business Analytics, IT, or related field.
  • With at least 2–4 years of experience in data analytics, service operations, or business process improvement.
  • Proficiency in Excel, Power BI, Tableau, or similar analytics tools.
  • Experience with ERP/CRM/service management systems (preferred).
  • Strong analytical, organizational, and problem-solving skills.
  • Ability to translate data into actionable business recommendations.
  • Detail-oriented with a continuous improvement mindset.
  • Willing to be assigned at Laguna Technopark in Biñan, Laguna

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Life insurance
  • Staff meals provided

Work Location: In person

  • Service Analyst

    2 weeks ago

    Biñan, Calabarzon, Philippines Epiroc Full time ₱900,000 - ₱1,200,000 per year

    Service Analyst – Financial Performance & OperationsParts and Service Division (PSD)Purpose of the RoleTo close the critical gap in early financial insight and root-cause analysis within the first 48 hours post-reporting close, this role will serve as the analytical backbone for service operations, CGP deviations, and workshop performance. The Service...

  • Service Analyst

    2 weeks ago

    Biñan, Calabarzon, Philippines EPIROC Full time ₱900,000 - ₱1,200,000 per year

    Service Analyst – Financial Performance & OperationsParts and Service Division (PSD)Purpose of the RoleTo close the critical gap in early financial insight and root-cause analysis within the first 48 hours post-reporting close, this role will serve as the analytical backbone for service operations, CGP deviations, and workshop performance. The Service...

  • Data Analyst

    4 days ago

    Biñan, Calabarzon, Philippines Strategic Networks, Inc. Full time ₱600,000 - ₱1,200,000 per year

    Data Analyst (PowerBI, Superset Analytic Platform)Consulting with executives and other business leaders to identify improvement opportunitiesCreating reports for internal teams, external clients and/or stakeholdersCollaborating with team members to collect and analyze dataVisualizing data with graphs, infographics and other methodsEstablishing KPIs to...

  • Inventory Data Analyst

    4 days ago

    Biñan, Calabarzon, Philippines EMS Components Assembly Full time ₱250,000 - ₱350,000 per year

    Inventory Data AnalystJob Requirements:· Bachelor of Degree in following (Supply Chain Management, Business Administration, LogisticAccounting or Finance or Data Science)· Internship or entry-level roles in purchasing, logistics, or warehouse operations are valuable starting points, Inventory Asistant· Excellent communication and organizational skills·...

  • data analyst

    4 days ago

    Biñan, Calabarzon, Philippines Merlin Solar Technologies (Phils.) Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the RoleWe are seeking a detail-oriented and proactive Data Analyst to join our expanding Product team. This role will focus on analyzing data from systems installed in the field and transforming it into actionable insights for our Business Development and Sales teams. You will be the go-to person for generating reports and custom data views that help...

  • Production Shift Leader

    4 days ago

    Biñan, Calabarzon, Philippines Operations OO Full time $104,000 - $130,878 per year

    If you've worn a pair of glasses, we've already met.We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and...

  • Analyst 1, Finance Operations

    4 days ago

    Biñan, Calabarzon, Philippines Sandisk Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionSandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in...

  • Manufacturing Engineer

    4 days ago

    Biñan, Calabarzon, Philippines Operations OO Full time ₱900,000 - ₱1,200,000 per year

    If you've worn a pair of glasses, we've already met.We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and...

  • qa analyst

    4 weeks ago

    Biñan, Calabarzon, Philippines Unilab, Inc. Full time

    OverviewQA ANALYST (CHEMICAL TECHNICIAN OR PHARMACIST) role at Unilab, Inc.Join to apply for the QA ANALYST (CHEMICAL TECHNICIAN OR PHARMACIST) role at Unilab, Inc.Role QualificationsGraduate of BS Chemistry, Pharmacy, Biochemistry or any related course.Registered Chemist, Chemical Technician or Pharmacist.General knowledge of laboratory techniques.Work...

  • Cost Analyst

    4 days ago

    Biñan, Calabarzon, Philippines Integrated Micro-Electronics, Inc. (IMI Global) Full time $40,000 - $60,000 per year

    Join Our Dynamic Finance Team as a Cost AnalystWe are looking for a skilled Cost Analyst to be a key player in our finance team. This role offers the opportunity to make a significant impact on our financial initiatives and overall business success.Qualifications:Educational Background: Graduate of BS Accountancy or other related courseIndustry Experience:...