Senior Technology Support Specialist

4 hours ago

Cebu City, Central Visayas, Philippines TransPerfect Full time ₱250,000 - ₱450,000 per year
Job description

Key Responsibilities:


• Handle complex support requests and act as an internal escalation point


• Configure and optimize Zendesk, including automations, triggers, macros, and AI-driven workflows


• Troubleshoot issues related to APIs, integrations, continuous localization, and workflow automation


• Collaborate with Product and Developers to report bugs, test new features, and improve user experience


• Create and maintain onboarding materials, internal workflows, and help center documentation


• Help design scalable support processes and contribute to team expansion across European offices


• Mentor junior support team members and share best practices

Job requirements

Required Qualifications:


• 3–5 years of experience in technical support for a SaaS platform


• Strong hands-on experience with Zendesk configuration, including AI and automation workflows


• Deep understanding of localization workflows and CAT tools (Wordbee, Phrase, memoQ, Trados, etc.)


• Confident troubleshooting platform issues, including APIs and automation logic


• Fluent in English (spoken and written)


• Able to work from the office in Cebu

Preferred Qualifications:


• Experience developing onboarding programs, workflow documentation, or training content


• Familiarity with XML, regular expressions, or scripting


• Background in scaling or structuring a support or service team

Why join us? We power some of the most complex localization operations in the world. You'll help us raise the bar on technical support, shape internal workflows, and be instrumental in building a strong, scalable support presence.

On-site
  • Cebu, Central Visayas (Region VII), Philippines
IT Full-time, Permanent All done

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