Operations Manager

1 week ago

Manila, National Capital Region, Philippines Satellite Office Full time $60,000 - $100,000 per year

OPERATIONS MANAGERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS AN OPERATIONS MANAGER?

Our awesome client, a leading company based in US is looking for OPERATIONS MANAGER professionals to be part of their team. We are looking for OPERATIONS MANAGER professionals who can help us take our member experience to a new level Role Description and ResponsibilitiesJob SummaryThe Operations Manager plays a pivotal role in enhancing Sales Operations processes, driving operational efficiency, and maximizing collaboration with Sales.

The Operations Manager will work cross-departmentally to streamline operations, implement best practices, and ensure and solidify alignment with company objectives. This position requires strong analytical skills, exceptional leadership abilities, and a proven track record of establishing measurable KPI's and driving results toward those KPI's in a fast-paced environment. Required Skills and QualificationsDUTIES AND RESPONSIBILITIESSet clear individual, team and company expectations; hold employees accountable for meeting those expectations.

Partner with departmental leaders to support team alignment with the client's goals. Oversee the day-to-day activities of the Sales Operations team to ensure that resources are utilized efficiently. Monitor day-to-day operations to ensure the client's policies and procedures are being followed.

Conduct and oversee annual performance reviews for team members. Be accountable for handling and resolving customer escalations and issues. Make data-driven decisions based on reporting platforms to support the business.

Deescalate and solve for interpersonal team conflicts as necessary. Develop, follow, and implement processes and procedures. Ownership and thought leadership of Ops Leadership team in execution of WIGs and Company initiatives.

Build trust and relationships with Sales Directors and Account Managers as assigned. Oversee and lead large complex order process with cross functional teams. JOB SKILLS AND TRAITSStrong people management and leadership skills.

Exceptional interpersonal skills and the ability to communicate effectively at all levels. Ability to motivate and inspire team members. Excellent problem solving and project management skills.

Commitment to provide a high level of customer service to ensure smooth operations and positive customer experience. Ability to make sound decisions in the face of change, situations of ambiguity or conflict. Exceptional attention to detail.

Strong interactive presentation skills. Must be a highly productive self-starter with strong communication and problem-solving skills. QUALIFICATIONS2+ years or equivalent demonstrable experience in managing 10 or more employees.2+ years or equivalent demonstrable experience in sales operations or sales.2+ years or equivalent demonstrable experience in customer service management.

University degree preferred but not required. Advanced experience working with a broad range of technology tools including Salesforce, Tableau, Excel, and other web analytic platforms. Research and reporting skills to analyze sales data and operational trends.

Advanced analytical and problem-solving skills to identify opportunities for sales process improvements and develop and implement new strategies.

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