After Sales Representative

4 days ago

Clark Freeport Zone, Philippines YANMAR Full time $104,000 - $130,878 per year
  • Check & respond to Sales Portal website.
  • Respond via email on Parts Enquiries such as Parts availabilities, Lead Time, Parts weight information.
  • Process order received from distributors/customers including order entry into RPMS system, issue D/O, etc.
  • Process back orders to HQ
  • Process manual purchase orders and liaise shipping instructions to other vendors like Europe, America, Thailand, Indonesia, China, etc.
  • Coordinate shipping instructions and shipments with Warehouse Department, Logistics Team, and HQ.
  • Prepare certificates required for shipments.
  • Liaise with Finance Department on payments to be made to HQ/vendors and from customers.
  • Follow up on all outstanding payments from distributors/customers.
  • Investigate claims made by distributors for any shortages, mis-supply, defective parts, etc.
  • Issue credit note, debit note and sales credit upon receiving approval from superior on the claims received.
  • Assist with the handling of incoming telephone calls.
  • Prepare orders, sales and monthly reports and graphs where necessary.
  • Handling Letter of Credit requirement

Additional Job Description for Middle East Operation

  • To process orders received from Middle East distributors in two (2) different linked systems environments.
  • Prepare manual documents required for packing of orders and liaise with Middle East external warehouse for cargo readiness.
  • Generate documents in system for shipping out of goods to customers.
  • Monitor and do system receiving for all incoming parts stock to Middle East Warehouse.
  • Monitor all the orders in both (2) system environments that need to be ready as per the daily schedule.
  • Prepare all necessary files and information required by forwarders/distributors for their orders.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Health insurance
  • Paid training

Work Location: In person

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