Gorgias Automation Specialist

1 week ago

Pasig, National Capital Region, Philippines Trinity Workforce Solutions Inc Full time ₱600,000 - ₱1,200,000 per year
  • Bachelor's degree in Graphic Design, Marketing, or related field is preferred.
  • Bachelor's degree in a relevant field or equivalent practical experience.
  • Proven 3+ years experience working with Gorgias or similar customer support platforms.
  • Strong understanding of customer support processes and best practices.
  • Proficiency in creating and managing macros, workflows, and automation within Gorgias.
  • Experience with chatbot implementation and management is highly desirable.
  • Excellent problem-solving skills with the ability to troubleshoot technical issues and provide effective solutions.
  • Strong communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
  • Analytical mindset with the ability to interpret data, identify trends, and generate actionable insights.
  • Ability to work effectively both independently and as part of a team in a fast-paced environment

Nice to Have:

  • Experience with Gorgias or a similar customer service platform.
  • Certifications or training in customer service-related areas.
  • Experience in e-commerce or retail industries.

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