HR & Admin Manager - 24/7 Operations (Night Shift Focus) w/ BPO Background // START ASAP

4 days ago

Baguio City, Cordillera, Philippines Comrise Full time ₱440,000 - ₱660,000 per year

HR & Admin Manager (24/7 Operations – Night Shift Focus)

Position Overview

We are seeking an HR & Admin Manager to support our 24/7 customer service operations, with a primary focus on night shift (serving U.S. and European markets). This role manages end-to-end HR and administrative functions, including recruitment, timekeeping, payroll, employee relations, and office administration, ensuring smooth operations across night and cross-shift coverage.

Key Responsibilities

Recruitment & Onboarding

  • Lead recruitment efforts for 24/7 teams, focusing on night shift roles.
  • Manage full-cycle hiring: posting, screening, interviews, onboarding, and orientation.

HR Operations & Compliance

  • Oversee timekeeping, scheduling, payroll, and benefits, ensuring accuracy in night shift differentials and overtime pay.
  • Ensure compliance with Philippine labor law and statutory benefits.

Employee Relations & Retention

  • Serve as the primary HR contact for night shift employees.
  • Develop engagement and retention programs tailored for night shift workforce.

Administration & Facilities

  • Oversee 24/7 office and housing support, including night-time logistics, security, and transport.
  • Manage supplies, IT equipment allocation, and vendor contracts.

Reporting & Shift Coordination

  • Prepare HR reports (headcount, attrition, recruitment progress).
  • Ensure effective shift handover between day and night operations.
  • Align policies and reporting with HQ international HR team.

Qualifications

  • Bachelor's degree in HR, Psychology, Business Administration, or related field. 5+ years HR experience, with 2+ years in a managerial role.
  • BPO / Customer Service industry experience preferred, familiar with 24/7operations. Strong knowledge of Philippine labor law, night shift differential, and benefits.
  • Fluent in English and Filipino, strong cross-shift communication skills.
  • Proficient in HRIS, payroll/timekeeping systems, and Excel/Google Sheets. Willing to work permanent night shift (9 PM – 6 AM) with flexibility to supportcross-shift needs.

Benefits

  • Competitive salary + night shift differential.
  • Government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
  • Employee housing support (if applicable).
  • International training and career development opportunities.
wearehiring

Job Type: Full-time

Pay: Up to Php55,000.00 per month

Application Question(s):

  • Are you willing to work on a 24/7 shift and Night Shift operations?
  • What is your salary expectation?

Education:

  • Bachelor's (Required)

Experience:

  • Human resources: 5 years (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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