Guest Service Representative

2 days ago

Mabalacat, Central Luzon, Philippines Park Inn by Radisson Clark Full time ₱150,000 - ₱250,000 per year

Company Description

Park Inn by Radisson Clark offers a warm and inviting hotel experience in Clark, Pampanga, with 254 comfortable rooms and suites designed for both comfort and functionality. Situated 14 kilometers from Clark International Airport (CRK) and nestled in the central business district, our hotel is strategically placed near prominent tourist attractions and historical landmarks. It caters to the needs of both business and leisure travelers, providing effortless access to the Clark Freeport Zone and the SM City Clark mall complex.

Role Description

This is a full-time on-site role for a Guest Service Representative located in Mabalacat City. The Guest Service Representative will be responsible for welcoming and assisting guests, managing front desk operations, addressing guest inquiries and concerns, ensuring guest satisfaction, and maintaining a high level of hospitality. The role also involves handling reservations, coordinating with other departments, and providing concierge services.

Qualifications

  • Exceptional customer service and interpersonal skills
  • Proficiency in front desk operations and reservation management
  • Strong communication skills, both verbal and written
  • Problem-solving abilities and attention to detail
  • Hospitality experience is preferred
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • High school diploma or equivalent required; additional education in hospitality or related field is a plus

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