Operations Risk Control Analyst

JOB DESCRIPTION

Join our dynamic team and make a meaningful impact by focusing on customer experiences to cultivate long-lasting relationships.

Job Summary

As an Operations Risk and Control Analyst in Complaints Management, you will be accountable for achieving key service metrics, meeting or exceeding productivity goals, ensuring business partner and client satisfaction, and driving ongoing improvement initiatives. You will maintain adherence to risk and control guidelines within complex Complaints Management functions, make higher-level decisions, and ensure all work meets service levels and Legal/Compliance requirements.

Job Responsibilities

• Execute business initiatives by maintaining open communication with employees, peers, leadership, and other lines of business to ensure high-risk cases are handled in accordance with regulatory requirements.
• Make informed business decisions using independent judgment, subject matter expertise, and documented policies and procedures to enhance department and business performance.
• Identify and own end-to-end process improvement opportunities, including recommending solutions, developing and maintaining training content, implementing changes, and partnering with the change management leadership team.
• Manage high-risk regulatory interactions with urgency, ensuring oversight from start to resolution.

Required qualifications, capabilities, and skills

• Minimum three years of experience in account management or relationship management
• Strong verbal and written communication skills
• Detail-oriented
• Influencing skills
• Prioritization skills
• Ability to function independently and within a team structure
• Ability to deliver results within tight deadlines
• Proficiency in Microsoft Office, including Word and Excel

Preferred qualifications, capabilities, and skills

• Previous financial industry experience

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.