Travel Systems Onboarding Specialist

Job Type:
Full Time

Location:
Goway Manila

Reporting to:
GDS Optimization Lead

Salary:
Php 40,000 to Php 50,000

Role Type:
New

Job Purpose
The Travel Systems Onboarding Consultant is responsible for the successful implementation, configuration, and onboarding of clients onto travel management and booking platforms (e.g., Cytric). This role serves as the primary bridge between clients, internal operations, and technology teams to ensure a seamless, compliant, and efficient transition into the system. The consultant ensures clients are fully enabled to use the platform effectively while aligning configurations with business policies, workflows, and service expectations.

As a Global Implementation Consultant,

What will be your key responsibilities?

• Client Onboarding & Implementation

• Lead end-to-end onboarding of new clients onto travel systems, including requirements gathering, configuration, testing, and go-live support.

• Configure travel platforms to align with client travel policies, approval workflows, user roles, and reporting needs.
• Conduct data validation and ensure accurate setup of traveler profiles, cost centers, and access permissions.

• Coordinate with internal stakeholders (Operations, IT, Finance, Account Management) to ensure readiness and smooth handover.

• Consultative Support

• Act as the primary point of contact during onboarding, providing guidance and best-practice recommendations.

• Translate client business needs into system configurations and operational workflows.

• Identify risks, gaps, or dependencies early and proactively manage resolutions.

• Training & Enablement

• Deliver system training sessions (virtual or in-person) to client administrators and end-users.

• Develop and share onboarding documentation, user guides, and quick reference materials.

• Ensure clients are confident and self-sufficient in using the platform post go-live.

• Testing, Go-Live & Hypercare

• Support user acceptance testing (UAT) and pre-go-live validation activities.

• Manage go-live execution and provide post-implementation hypercare support.

• Track and resolve post-launch issues in collaboration with internal teams and vendors.

• Continuous Improvement & Governance

• Capture client feedback to improve onboarding processes and documentation.

• Maintain accurate onboarding records, timelines, and status reporting.
• Support process enhancements and standardization across onboarding activities.
• Ensure adherence to data privacy, security, and compliance requirements.

What are we looking for?
Required

• Experience in travel systems onboarding, implementation, or travel technology operations.
• Familiarity with online booking tools and travel platforms (Cytric experience strongly preferred).
• Strong understanding of corporate travel policies, workflows, and approval structures.
• Excellent stakeholder management and communication skills.
• Strong attention to detail and ability to manage multiple onboarding projects concurrently.
• Proficiency in written and spoken English.

Preferred

• Experience working with GDS systems (Amadeus or similar).
• Background in corporate travel management, TMCs, or travel BPO environments.
• Experience delivering system training or client enablement sessions.
• Basic project management experience.

Core Competencies

• Client-focused and consultative mindset
• Strong analytical and problem-solving skills
• Technical aptitude and systems orientation
• Excellent organization and time management
• Ability to work independently and cross-functionally
• Adaptability in fast-paced, deadline-driven environments

What can you expect from Goway?
Imagine Working For a Company Where Your Career Feels Like An Adventure. At Goway, You'll Join a Global Community That Supports One Another

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• You'll enjoy generous paid time off, including [three] weeks of vacation, [six] personal days, and a dedicated day off to celebrate your birthday.
• Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.

How To Apply
If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

AI Screening Disclosure
To help us fairly and efficiently review applications, we use an automated screening process to assess responses to pre-determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.

Additional Notes
Goway Travel Ltd will retain applications, notifications, and records related to this posting for three years, reflecting our commitment to fair and equitable hiring practices.

Recruitment Scams & Fraud Warning
Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway
Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more