Technical Customer Support Coordinator I

2 days ago

Manila, National Capital Region, Philippines RELX Group plc Full time $40,000 - $60,000 per year
Job Description

• Installation, training and providing technical support to multiple level end users in diverse technical areas

• Provides exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention.

• Ability to provide effective customer support through multiple communication channels, including chat, email, and telephone.

• Strong customer focus including multiple internet browsers packages

• Assist customers with training of product and services ordering, interpretation and site navigation.

• Provide hardware configuration analysis, diagnostics, troubleshooting and support.

• Effectively troubleshoot and resolve web-based applications including browser configuration.

• Research order requests to ensure timely delivery to our customers.

• Contact customers to respond to inquiries, status and escalation outcome.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (Salesforce)

• Perform other duties as assigned.

Qualification
  • Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)

• 1 year customer service in technical contact center environment or equivalent training (2 years preferred)

• Internet Connectivity Customer Service is a plus.

• Background of the US Insurance industry preferred.

• Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.

• Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST.

• Must ability to work quickly in a fast paced environment; work well as a team member and work well independently.

• Excellent written and verbal communication

• Excellent customer service skills

• Excellent in multi-tasking

• No attendance issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary

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