MIS / RTA (Pasay & Taguig Site) | Healthcare BPO
2 days ago
About the role
As an MIS / RTA (Pasay & Taguig Site) in this healthcare BPO, you will play a crucial role in providing high-quality customer service to our clients. This is a full-time position based in Taguig City, Metro Manila, where you will be responsible for handling inbound calls, responding to customer inquiries, and resolving their issues in a timely and efficient manner.
What you'll be doing
- Handling inbound customer calls, responding to inquiries, and resolving issues
- Providing accurate information and guidance to customers on a range of healthcare-related topics
- Documenting customer interactions and maintaining detailed records
- Collaborating with cross-functional teams to ensure seamless service delivery
- Identifying opportunities for process improvements and contributing to the overall success of the team
What we're looking for
- Excellent customer service skills with a strong focus on delivering exceptional experiences
- Proficiency in English, both written and verbal, with the ability to communicate clearly and effectively
- Familiarity with healthcare-related terminology and processes
- Strong problem-solving skills and the ability to think critically to resolve customer issues
- Adaptability and the ability to work in a fast-paced, dynamic environment
- Passion for making a positive impact on the lives of our customers
What we offer
At Access Healthcare Services Manila, Inc.', we are committed to providing our employees with a supportive and rewarding work environment. We offer a competitive salary, comprehensive health and wellness benefits, and opportunities for professional development and career advancement. Additionally, we value work-life balance and offer flexible work arrangements to help our team members thrive.
About us
Access Healthcare Services Manila, Inc.' is a leading healthcare BPO provider, serving a diverse range of clients across the industry. We are dedicated to delivering exceptional customer service and driving positive outcomes for our clients and their patients. With a strong focus on innovation, technology, and continuous improvement, we are well-positioned to be a trusted partner in the healthcare ecosystem.
If you're passionate about making a difference in the lives of our customers and are ready to join a dynamic and forward-thinking team, we encourage you to apply now.
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