WFM | RTA | MIS | Healthcare BPO

1 week ago

Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time

About the role

We are seeking a highly motivated and experienced professional to join our dynamic team as a Workforce Management (WFM), Reporting & Analytics (RTA), and Management Information Systems (MIS) Analyst at our healthcare BPO in Taguig City, Metro Manila. In this full-time role, you will play a crucial part in optimizing our operational efficiency and delivering exceptional customer experiences.

What you'll be doing

  1. Develop and maintain robust workforce forecasting and planning models to ensure optimal staffing levels and resource allocation
  2. Analyse key performance indicators and generate comprehensive reports to drive data-driven decision making
  3. Implement and maintain effective management information systems to provide real-time insights and support strategic planning
  4. Collaborate with cross-functional teams to identify and implement process improvements
  5. Provide technical and analytical support to the operations team to enhance productivity and service quality
  6. Contribute to the development and enhancement of the company's reporting and analytics capabilities

What we're looking for

  1. Bachelor's degree in a quantitative field such as Business, Analytics, or Computer Science
  2. Minimum of 3 years of experience in workforce management, reporting, and analytics in a healthcare or BPO environment
  3. Proficient in data analysis, visualization, and reporting tools (e.g. Excel, SQL, Power BI)
  4. Strong problem-solving and critical thinking skills with the ability to provide data-driven insights
  5. Excellent communication and stakeholder management skills
  6. Adaptable and comfortable working in a fast-paced, dynamic environment

What we offer

At Access Healthcare Services Manila, Inc.', we value our employees and are committed to providing a supportive and rewarding work environment. Some of the key benefits include:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health and wellness benefits
  3. Opportunities for career advancement and professional development
  4. Flexible work arrangements and work-life balance initiatives
  5. Collaborative and inclusive company culture

About us

Access Healthcare Services Manila, Inc.' is a leading provider of healthcare BPO services, serving a diverse range of clients in the medical and life sciences industries. With a focus on innovation, excellence, and customer satisfaction, we are committed to empowering our clients to achieve their goals through our cutting-edge solutions and dedicated workforce.

Apply now and join our team of talented professionals in this exciting opportunity

  • MIS / RTA (Pasay & Taguig Site) | Healthcare BPO

    2 weeks ago

    Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time

    About the role As an MIS / RTA (Pasay & Taguig Site) in this healthcare BPO, you will play a crucial role in providing high-quality customer service to our clients. This is a full-time position based in Taguig City, Metro Manila, where you will be responsible for handling inbound calls, responding to customer inquiries, and resolving their issues in a...

  • rta/wfm

    3 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the job: RTA/WFM (BGC Taguig) | Onsite Qualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/shared services.Must also be exposed to Scheduling, Capacity planning, forecasting, and reporting. Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus Has strong...

  • RTA/WFM (BGC Taguig) | Onsite (for pooling)

    6 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the job: RTA/WFM (BGC Taguig) | OnsiteQualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/shared services.Must also be exposed to Scheduling, Capacity planning, forecasting, and reporting. Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus Has strong...

  • RTA/WFM (BGC Taguig) | Onsite

    2 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Qualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using WFM Scheduling tools (Verint, Genesys,  IEX, Aspect, or the like) is a plus Has strong knowledge with MS Office Tools (Excel in...

  • BPO Senior Associate MIS

    2 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the job Senior Associate MIS (BGC, Taguig) | OnsiteBenefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities15% Night Differential24 Leaves AnnuallyQualifications: Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/Shared Services. Must also be...

  • MIS Senior Associate

    6 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the job: Senior Associate MIS (BGC Taguig) | OnsiteShift: Shifting SchedulesWork Setup: Onsite (BGC Taguig)Start Date: ASAPQualifications: Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/shared services.Higher proficiency than RTA when it comes to Excel and creating reports using Excel formulasMust also be...

  • Healthcare BPO

    2 weeks ago

    Taguig, National Capital Region, Philippines access healthcare Full time

    About the role We are looking for a Registered Pharmacist to join our dynamic team at access healthcare, a leading provider of healthcare BPO services. As a Registered Pharmacist, you will play a crucial role in delivering excellent pharmaceutical care to our clients and their patients. This is a full-time position based in Taguig City, Metro Manila.What...

  • Call Center Senior Associate MIS

    2 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the job Senior Associate MIS (BGC Taguig) | OnsiteQualifications: Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using MIS Scheduling tools (PowerBI, VBA, Macros, Excel) Has strong knowledge with MS...

  • Healthcare Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines access healthcare Full time

    About the role As a Healthcare BPO Spanish Client Services Representative at access healthcare, you will play a crucial role in providing high-quality customer service support to our Spanish-speaking clients. This full-time position is based in Taguig City, Metro Manila, and offers an excellent opportunity to develop your skills in a dynamic and growing...

  • Senior Manager Workforce Management

    6 days ago

    Taguig, National Capital Region, Philippines Everise Full time

    Company Overview:Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity, and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...