Customer Experience Specialist

9 hours ago

Taguig, National Capital Region, Philippines TASK AGENCIES INC Full time

About the role

As a Customer Experience Specialist (Non-voice) at TASK AGENCIES INC', you will be responsible for delivering exceptional customer service through digital channels. This full-time role in Taguig City, Metro Manila, is an exciting opportunity to make a real impact on the customer experience and contribute to the company's success.

What you'll be doing

  1. Respond to customer inquiries and concerns via email, chat, and other digital channels
  2. Troubleshoot issues and provide timely, accurate and effective solutions
  3. Upsell and cross-sell products and services to customers as appropriate
  4. Maintain detailed records of customer interactions and feedback
  5. Continuously learn about the company's products and services to provide the best possible support
  6. Collaborate with team members to share best practices and improve customer service processes

What we're looking for

  1. Strong customer service skills with a passion for delivering exceptional experiences
  2. Excellent written communication and problem-solving abilities
  3. Experience in a call centre or customer service role, preferably in a non-voice capacity
  4. Ability to work effectively in a fast-paced, team-oriented environment
  5. Proficiency in English and the local language(s)
  6. Familiarity with customer relationship management (CRM) software

What we offer

At TASK AGENCIES INC', we are committed to providing our employees with a supportive and rewarding work environment. Our comprehensive benefits package includes competitive compensation, opportunities for career development, and a range of health and wellness initiatives to support your well-being.

About us

TASK AGENCIES INC' is a leading provider of customer service solutions, partnering with top brands to deliver exceptional experiences. Our mission is to empower our clients to build stronger, more loyal relationships with their customers. With a skilled and dedicated team, we strive to continuously innovate and exceed our clients' expectations.

Apply now to become our next Customer Experience Specialist (Non-voice) and join our dynamic team

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