Customer Experience Specialist

7 days ago

Taguig, National Capital Region, Philippines culture cube Full time

We're on the lookout for a proactive Customer Experience Specialist to join our team,

handling inbound and outbound interactions across phone, email, and chat.

This role is for a quick thinker with a problem-solving mindset who thrives in a dynamic

environment and is eager to drive customer satisfaction at every touchpoint. You'll be our customers' primary contact and a true ambassador for our brand.

The right fit will be someone who communicates with clarity, empathy, and efficiency, ensuring a seamless experience that strengthens our reputation for outstanding service.

Objectives

● Seamlessly handle high volumes of customer interactions across calls, emails,

and chats, ensuring efficient and knowledgeable support.

● Address customer needs with a goal of total satisfaction and value delivery.

●Provide clear and informed responses about our product offerings, pricing, and availability while showcasing the unique benefits of our portfolio.

● Support Customer Success objectives by spotting opportunities for lead

generation.

● Adhere to company guidelines for all customer interactions, while working

independently with minimal oversight.

● Suggest process improvements to enhance team efficiency and customer

experience.

Responsibilities

● Develop a strong, detailed understanding of our products and services.

● Leverage available resources to research and resolve customer inquiries effectively.

● Engage customers with a warm, professional approach, delivering memorable experiences and fostering loyalty.

● Respond promptly and accurately to inquiries about quotes, orders, statuses, returns, and warranties.

● Hit both individual and team goals by highlighting additional product benefits and identifying cross-sell opportunities.

● Maintain accurate records and document key insights for the sales and executive

teams.

Required Skills and Qualifications

● High school diploma or equivalent experience.

● Proven success in a corporate or fast-paced environment.

● Strong communication abilities, including active listening and clear, concise

responses.

● Skilled in problem-solving, conflict resolution, and de-escalation.

●Exceptional multitasking, time management, and prioritization skills.

● Basic technical proficiency with software and tools relevant to the role.

●Willingness to work varying shifts and adapt to changing business needs.

Compensation:

● $600/month, minimum 40 hours/week, incentive structure TBD

● Contractor engagement with BallerTv

Schedule:

● Hybrid Setup, 3x/week onsite, 2x remote of the 5 days work week

○ Office Location: Avida Soho Tower in BGC

● Work schedules (in Manila time):

○ Friday to Sunday (MAIN DAYS) & The rest depends on one's days off on weekdays

○ Hours of Operations is anytime from 9pm to 4pm

■ Opening

■ Mid

■ Closing

○ Rest Days: Weekdays only

Note: Work schedules and HOOPs may be subject to change/s at any given time.

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Experience:

  • Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Taguig

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