Customer Experience

2 days ago

Taguig, National Capital Region, Philippines CRIF Full time ₱150,000 - ₱300,000 per year

COMPANY DESCRIPTION

CRIF is a global leader in credit bureau, business information, and credit risk management solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fueling growth.

Headquartered in Italy with more than 6,000 professionals worldwide, we operate in 37 countries across four continents. We have a strong presence in Asia with regional headquarters in Singapore, as well as offices in key cities including, Dushanbe, Hanoi, Ho Chi Minh City, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Mumbai, Pune, Taipei, Taichung, Tashkent, Tokyo and Zhongli.

Job Overview:

CRIF is seeking a Customer Experience I for Synesgy, our ESG platform. The role involves providing exceptional customer support, conducting training sessions, and ensuring data quality for both customers and suppliers. If you have strong communication skills and a keen eye for detail, we invite you to be part of our team.

CUSTOMER EXPERIENCE - SYNESGY

Key Responsibilities:

-Deliver excellent customer service to clients and their suppliers.

-Conduct training sessions on the Synesgy ESG platform as needed.

-Assist customers and suppliers in completing the ESG questionnaire (training provided).

-Perform data quality checks on submitted documentation.

Requirements

-1-2 years of work experience in structured corporate environment (f.e. BPO)

-Excellent English communication skills (written and verbal) to interact with Internal Stakeholders and Customers globally

-Proactivity & attention to detail

-Nice to have: working knowledge of ESG

-Willing to work on mid-shift

  • Customer Experience

    2 days ago

    Taguig, National Capital Region, Philippines UNILEVER Full time $60,000 - $80,000 per year

    JOB PURPOSE The Customer Experience (CX) Omni-Retail Group Assistant Manager serves as the face of Unilever Supply Chain to the customer. This role is pivotal in fostering win-win partnerships with retailers through exceptional customer collaboration. KEY RESPONSIBILITIES Customer Service and Driving ImprovementSupply Chain practitioners partnering with...

  • Customer Experience Strategist

    4 days ago

    Taguig, National Capital Region, Philippines beBeeCustomerExperience Full time ₱900,000 - ₱1,200,000

    Key Roles and Responsibilities:Lead a Team to supervise customer experience and implement effective strategies.About the RoleThe Customer Experience Supervisor oversees the efficient operation of the customer experience unit, ensuring that all customer interactions are handled professionally and effectively. This role involves supervising a team of customer...

  • Customer Experience Supervisor

    5 days ago

    Taguig, National Capital Region, Philippines Sika Full time

    · Supervise and lead the customer experience team.· Provide guidance, support, and training to team members.· Conduct performance evaluations and provide feedback.Customer Interaction Management:· Monitor and manage customer interactions across various channels (phone, email, chat, social media).· Ensure timely and effective resolution of customer...

  • Customer Experience Supervisor

    2 days ago

    Taguig, National Capital Region, Philippines Sika Full time $80,000 - $120,000 per year

    Company DescriptionWith over 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.Sika has offices in over 103 countries with over...

  • Customer Experience Advocate

    2 days ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time $25,000 - $35,000

    Job Title: Customer Experience AdvocateJob Summary:As a Customer Experience Advocate, you will play a pivotal role in delivering exceptional customer experiences through timely and professional responses to inquiries. Your responsibility will include resolving customer complaints efficiently, providing product information accurately, and escalating technical...

  • Customer Experience Specialist

    1 week ago

    Taguig, National Capital Region, Philippines beBeeCustomerService Full time

    As a key player in the jewellery and luxury watch insurance industry, we are seeking an individual to fill the role of Customer Relations Consultant.This is an exciting opportunity for someone who thrives in a fast-paced environment, prioritizes customer satisfaction, and excels in administrative support.The ideal candidate will be responsible for delivering...

  • Customer Experience Manager

    1 day ago

    Taguig, National Capital Region, Philippines ACMobility Full time

    The Customer Experience Manager will be the key driver of a customer-first strategy across all touchpoints—from sales to aftersales and post-purchase interactions. You will work closely with internal teams and dealership networks to enhance satisfaction, loyalty, and retention by leading initiatives like Net Promoter Score (NPS), Mystery Shopper...

  • Customer Experience Representative

    4 days ago

    Taguig, National Capital Region, Philippines beBeeCommunication Full time ₱150,000 - ₱250,000

    Job Title: Customer Experience RepresentativeAs a key member of our team, you will be responsible for delivering exceptional customer service to our clients. Your primary objective will be to provide timely and accurate solutions to customer inquiries, ensuring that every interaction is a positive one.Responsibilities:Provide world-class customer service via...

  • Customer Experience Executive

    5 days ago

    Taguig, National Capital Region, Philippines Probe CX Full time

    JOB SUMMARY:Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.Educational Attainment:At least a Senior High School GraduateDesired Years...

  • Customer Experience Specialist

    5 days ago

    Taguig, National Capital Region, Philippines beBeeService Full time ₱900,000 - ₱1,200,000

    Customer Service LeaderThis leadership role oversees the end-to-end customer service function, including managing contact center operations and driving continuous improvement.Key Responsibilities:Lead a team of customer service managers, team leads, and associates to optimize performance and achieve business objectives.Establish key performance indicators...