Services Coordinator

5 days ago

Pasig, National Capital Region, Philippines G2 Travel Full time ₱1,200,000 - ₱2,400,000 per year

The Company

"People don't take trips – trips take people" …

… and we're in the business of planning and organising trips all over the globe for almost half a million travellers each year.

We're G2 Travel, a wholesale tour operator with a network of offices spanning Asia, the Middle East, Europe and North America.

We're not a corporation and don't behave like one – results are achieved through collaboration and teamwork – a place where everyone gets noticed.

We believe that work should be enjoyable, stimulating and fun

The Role

Responsible for maintaining accurate contracts and system updates, handling North America operations, building strong relationships with internal teams and European offices, and ensuring smooth operations through reporting, coordination, and emergency support, including overnight coverage and urgent issue handling.

  • Accurately maintain and update contracts and information in the relevant systems within set time frames;
  • Maintain a good relationship with G2 North America Offices and contract negotiators
  • Provide specific reports when necessary;
  • Co-ordinate our Internal departments to resolve queries and any other discrepancies;
  • Ensure that all internal policies and procedures are respected;
  • Prioritise workloads to ensure that critical deadlines are achieved;
  • Build strong product and destination knowledge.
  • Provide overnight phone coverage to support urgent needs;
  • Handle out-of-office hour driver reconfirmations to ensure smooth operations;
  • Manage emergency escalation handling for immediate concerns and issues.

The Requirements

  • You'll need to be able to communicate effectively with people at all levels over a variety of channels;
  • Fluency in English is required. Speaking other European languages (especially Spanish, French, Italian, German & Portuguese) is highly desirable but not required.
  • Flexibility in terms of working hours and challenges;
  • Team player;
  • Strong focus on getting the job done;
  • Determination to get things right first time every time;
  • Data collection/inputting experience;
  • Database administration and updating;
  • Attention to details;
  • Advanced Excel usage.

The Deal

Commitment, loyalty and passion are the qualities that we admire the most. In return for that we offer:

  • Competitive salaries which reflect the importance of these roles and your experience.
  • Salaries are reviewed and discussed annually and can increase significantly according to experience.
  • A genuine commitment to recognise your achievements.
  • Hard work deserves a break, so we offer 15 days annual leave each year plus all public holidays.
  • First class office environment which is a safe, comfortable, stimulating and fun place to be.
  • Medical cover on Day 1 of employment
  • We want you to eat well, so we offer you a rice allowance.
  • Competitive transportation allowance
  • Opportunities to travel at discounted prices.

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