Voice Engineer

3 days ago

Work from Home, Philippines 5CVAS Full time

We are 5C Virtual Assistance, a trusted VA agency supporting businesses across diverse industries. One of our partners — a well-established Debt Relief and Mortgage company based in California — is seeking an experienced ViciDial Specialist / Voice Engineer to join their growing IT team.

The successful candidate will be responsible for managing, optimizing, and troubleshooting the company's voice infrastructure to ensure seamless operations, top-tier call quality, and system reliability.

Schedule: 8:00 AM – 5:00 PM PST

Rate: Php 65,000/month

Key Responsibilities

  • Implement, configure, and maintain ViciDial dialer systems and RingCentral phone systems.
  • Monitor system performance, analyze voice traffic, and proactively address issues to minimize downtime.
  • Provide technical support and training to end-users and internal teams.
  • Perform regular updates, backups, and maintenance of all voice communication systems.
  • Collaborate with telecom providers to ensure consistent service quality and reliability.
  • Research and recommend improvements or system upgrades to enhance technology and performance.

Qualifications

  • Minimum 2 years of proven experience as a Voice Engineer specializing in ViciDial and RingCentral.
  • Strong knowledge of VoIP protocols (SIP, RTP, TCP/IP).
  • Proficient in troubleshooting complex technical issues and providing timely solutions.
  • Familiarity with network infrastructure (routers, switches, firewall configurations).
  • Excellent problem-solving, analytical, and communication skills.
  • Ability to work independently and collaboratively in a remote environment.
  • Relevant certifications (Vicidial, RingCentral, CCNA Voice, etc.) are a plus.

Application Process

Interested applicants may send their resume and cover letter highlighting relevant experience with ViciDial and RingCentral.

Note: Applicants must be available for an interview today, October 20 (Monday), at 5:00 PM Manila time onwards.

Job Type: Full-time

Pay: Php65,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • Can you work full-time with a Pacific Timezone?
  • Are you available and willing to attend a video interview today at 5PM - Manila time onwards?

Experience:

  • ViCi Dial: 1 year (Required)

Work Location: Remote

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