Technical Services Consultant

Technical Services Consultant - Hotels (Makati, National Capital Region)

Job Description

OPENTEXT - THE INFORMATION COMPANY. As the Information Company, our mission is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity : Provide production monitoring of data, perform error analysis, and serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

You Are Great At

• Providing technical support, responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues & escalating to appropriate level.
• Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers. Submitting/providing ideas/suggestions for new content to knowledge base.
• Performing other/additional duties and projects as needed, may require on-call and weekend rotation.

What it Takes

• Working experience with Operating Systems (Unix/Linux and Windows).
• Working experience with Database (SQL, Oracle).
• Working experience with Active Directory.
• Electronic Data Interchange (EDI) knowledge preferred.
• Effective English communication skills and the capability of delivering technical solutions to customers who may or may not be EDI savvy.

Additional Notes : Global Job Posting Footers – vaccination policy and equal opportunity statements apply.

Technical Support Representative

Locations: Taguig, Makati, Mandaluyong, Gratitude Inc. (Various)

Posted today

Overview: Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will work in a highly collaborative environment with opportunities to grow your career.

Responsibilities :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Qualifications :

• Filipino citizen or equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills
• TP PRNQE / TP TGG / TP MKTI / TP ANPLO (location-specific codes referenced in postings)

Job Types : Full-time, Permanent

Salary : Php22,000.00 - Php24,000.00 per month

Benefits :

• Flextime
• Paid training
• Pay raise

Schedule :

• 8 hour shift
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

COVID-19 considerations: Always.

Technical Support Representative (Taguig)

Location: Taguig, National Capital Region

Posted today

Overview: As above, focus on customer inquiries and solutions in a collaborative environment.

Responsibilities :

• Provide excellent customer service through active listening
• Work with confidential customer information securely
• Aim to resolve issues on the first call
• Communicate effectively with customers

Qualifications :

• Filipino citizen or equivalent legal status
• English communication skills
• Strong logic and problem-solving skills
• Willingness to work various shifts
• Windows operating systems proficiency
• TP TGG

Job Types : Full-time, Permanent

Salary : Php22,000.00 - Php24,000.00 per month

Benefits :

• Flextime
• Paid training
• Pay raise

Schedule :

• 8 hour shift
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

COVID-19 considerations: Always.

Technical Support Representative

Locations: Makati, Gratitude Inc., Mandaluyong, Antipolo, etc. (multiple postings)

Posted today

Overview: Similar role with responsibilities and qualifications as above; location-specific codes vary (TP MKTI, TP Manda, etc.).

Responsibilities :

• Provide excellent customer service through active listening
• Work with confidential customer information securely
• Aim to resolve issues on the first call
• Communicate effectively with customers

Qualifications :

• Filipino citizen or equivalent legal status
• English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Windows operating systems proficiency
• TP codes corresponding to location

Job Types : Full-time, Permanent

Salary : Php22,000.00 - Php24,000.00 per month

Benefits :

• Flextime
• Paid training
• Pay raise

Schedule :

• 8 hour shift
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

COVID-19 considerations: Always.

Technical Support Manager

Posted 333 days ago

Job Description: Permanent role as Service Supervisor overseeing assets nationwide via on-site and remote support. Includes hardware/software installation, maintenance, documentation, and leadership responsibilities. Requires at least 7 years of IT/related experience with team management and willingness to work onsite in Ortigas.

Responsibilities include remote/on-site asset support, maintenance, COP/COC/COI processing, and R&D support for IT hardware.

Location: Ortigas

What Locations Can I Find These Jobs In?

Multiple locations listed across Metro Manila (e.g., Makati, Taguig, Mandaluyong, Antipolo, Mandaluyong, etc.).

#J-18808-Ljbffr

---