BPO Training Assistant Manager

1 day ago

Mabalacat, Central Luzon, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per year

Training & Development work includes developing training curriculum/materials, selecting appropriate delivery mechanisms, delivering training, and monitoring training effectiveness for the general workforce and for targeted discipline/technical areas: Discipline/Technical Training

  • Must have a Helpdesk-type background (hardware and software troubleshooting experience)
  • Familiar with operating systems troubleshooting.
  • Microsoft product knowledge is required.
  • Must be an IT graduate or undergraduate with at least 2 years in college.


•Discipline-specific professional and process/tool knowledge training (e.g., Finance function training on external accounting standards and internal financial systems/control processes)


•Discipline-specific competency training (e.g., Influence and Negotiation training for Sales Representatives) Non-Technical Training


•Training on general workplace standards, processes, and tools (e.g., Supervisor Training, Employee Time Entry, Email, etc.)


•Training on general skills and competencies (e.g., Verbal & Written Communications, Time Management Skills, Basic Spreadsheet/Document Creation skills, etc.)


•Training on leadership and management development May develop training curriculum/materials. May select and/or oversee vendors to develop training content or conduct training.

Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not only generates own workload but outlines directions to others. Can supervise and coordinate lower-level specialists being single point of contact in complex matters.

Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team. Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope. Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility.

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