General Manager

2 days ago

Philippines WNS Full time $80,000 - $100,000 per year

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400 clients with the help of our 44,000 employees.

Job Description

  • Responsible for management and coordination of operations across PTP, OTC and RTR towers in the capacity of an SDL – Experience in Travel vertical (Hotel Aggregator) and working knowledge of Tableau is an added advantage
  • Drive SLA delivery across all processes, transformation initiatives, quality and general administration for a key F&A client.
  • Responsible for client management, manage communication with them aiming at building excellent relationships in a high visibility account - ability to not only work under pressure but perform in those circumstances
  • Responsible for team management and people development; Support learning and development initiatives; Build cross-functional teams
  • Support farming and new business initiatives
  • P&L accountability – manage P&L for assigned account/portfolio, meet and exceed financial goals
  • Collaborating with other internal teams on various initiatives /projects/tasks requiring assigned account participation.

Competencies/ Skill Required:

  • In depth F&A operations management with core industry domain experience – Preference towards PTP domain in the travel / hotel aggregator space
  • Experience of working in a milestone and deadline driven environment
  • Ability to influence leadership, work with people and drive towards common solutions and issue resolution.
  • Proven business acumen, with experience of managing large teams (200 )
  • Ability to liaise with different departments and business owners as required
  • Coaching skills; coaching operation leaders and teams enabling them to deliver on their operational goals
  • Excellent communication and presentation skills.
  • Good numerical and analytical ability.

Qualifications

  • 15 years relevant experience with Travel F&A operations / GBS Environment
  • Preferred: BCom/Post Grad - finance qualification.

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