Payments Transformation Specialist

CloudPay Manila, National Capital Region, Philippines Payments Transformation Specialist Join to apply for the Payments Transformation Specialist role at CloudPay . About This Job Opportunity Our Vision : To be the world's most trusted global payroll partner, simplifying pay for all employees. Our Mission : Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world. Our People : We uphold professionalism, passion, empowerment, innovation, and teamwork. What Makes This Role Exciting As a “Payments Transformation Specialist” you will report to the Payments Transformation Supervisor and support the Payments Operational Team, Product/Development teams, and external Payment Providers in the release of new products and processes, and provide first‑line support for live payment processors. Main Responsibilities Serve as the primary escalation point for the Payments Operations team regarding any issues or queries related to payment systems and providers. Deliver training on new processes to the Payments Operations team, ensuring successful adoption of new product features. Maintain and update process documentation, ensuring it reflects the latest releases. Collaborate closely with the product team as a stakeholder, providing requirements and feedback for improvements. Partner with external providers to identify opportunities for process enhancements and efficiency improvements. Assist external partners in the release and testing of new products and capabilities for the treasury team. Track and manage projects related to the release of new products and platform migrations within the Payments team. Conduct UAT (User Acceptance Testing) for new processes and releases. Experience Needed For This Role Customer service skills, including the ability to engage with clients effectively through interpersonal communication. Capability to communicate effectively across all levels, engaging with clients, payroll partners, payment solution providers, and internal teams via phone and email across multiple countries. Flexible in managing and taking full responsibility for individual workloads and projects, while also supporting the broader treasury team. Skill in identifying and resolving issues with new product launches before they are released to the wider team. Ability to evaluate existing processes and work collaboratively with external partners and internal teams to identify opportunities for improvement. Experience with platform implementation or migration, particularly with finance‑based platforms. Background in project management related to new product releases and demonstrated success in driving adoption. Proficiency in MS Office, Excel, and internet‑based software. About You And Our Core Values Taking ownership, working with integrity and respect. Being a team player is key to our culture. Solution and customer focused. Great initiative with the goal for excellence in achieving results. Dedicated to developing and always looking for continuous improvements. Be creative, be committed, be engaged and enjoy what you do. Philippines Package And Benefits Competitive Salary Competitive vacation allowance Calm app Sick Leave EAP Group Life Insurance HMO Employee Referral Program De Minimis Benefit Mid-Year Bonus 13th Month Pay Regularization Bonus 1st Year Anniversary Bonus Bereavement Leave Paid Volunteering days Study Leave Marriage Leave Work Arrangements Please note that this is an ON‑SITE role, 4 days a week only, 1:00 pm to 12 am shift. Equal Opportunity Employer CloudPay is committed to being an equal opportunities employer. #J-18808-Ljbffr