Technical Support Specialist

3 days ago

Cebu City, Central Visayas, Philippines Hornetsecurity Full time ₱400,000 - ₱600,000 per year

Are you passionate about technology and driven to combat cybercrime? Join
Hornetsecurity
, a leading international
cybersecurity
company with 18 offices worldwide and headquarters in Germany. We have just opened a new office in
Cebu
(IT Park) and are looking for dedicated
Technical Support Specialists
(m/f/d) to join our team and help us safeguard businesses from cyber risks

If you're excited about solving technical challenges and making a difference in the world of cybersecurity, we want to hear from you

Your Job

  • You will diagnose and resolve our corporate clients' technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/ enhancements.
  • You build personal customer relationships and focus on offering an awesome customer experience.
  • You escalate issues to our development team and coordinate such issues until they are solved.
  • You convey customer feedback to product development staff.
  • You keep customers informed on how and when issues are resolved.
  • You interact with other teams to provide a comprehensive and high-quality support.
  • You help in user education.

Your Profile

  • You have excellent logical, analytical and problem-solving skills.
  • You possess good customer etiquette and the ability to manage high profile customers well under pressure.
  • You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
  • You have a good understanding of basic networking protocols.
  • You possess excellent English communication skills, both written and verbal. Any other language is a plus.
  • You are a quick learner and self-starter.

Bonus Skills (you get plus points)

  • Knowledge/experience with Hyper-V and/or VMware virtualization platforms.
  • Experience as a network/system administrator or Technical Support representative.
  • Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model).
  • Knowledge/experience with Microsoft VSS.

Your Benefits

  • Free space for innovation and independent action in a fast-growing international company with a promising future.
  • Short decision paths and flat hierarchies in an open work atmosphere.
  • Personal and professional development opportunities.
  • No dress code – you can come to work as you like.

Do you want to help us shape the
future of Cyber Security
? We look forward to receiving your application

  • IT Technical Support Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines Data Outsource Ltd. Full time ₱400,000 - ₱600,000 per year

    Job SummaryWe are looking for a Technical Support Specialist with strong knowledge of Microsoft 365 and SharePoint to join our IT support team. This role will be responsible for providing user support, troubleshooting technical issues, and ensuring the smooth operation of Microsoft and SharePoint platforms within our organization.Key ResponsibilitiesProvide...

  • Technical Support Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines Trinity Workforce Inc. on behalf of Wipro Full time ₱204,000 - ₱240,000 per year

    Trinity Workforce Inc. on behalf of Wipro is hiring a Full time Technical Support Specialist role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: ₱17,000 - ₱20,000 per monthCollege Graduates without experience are welcome to apply*This is for a...

  • Technical Support Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines Dynamic Talent solutions Full time ₱192,000 - ₱288,000 per year

    Dynamic Talent solutions is hiring a Full time Technical Support Specialist role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: ₱16,000 per monthTechnical Support Representative Earn 16kQualifications:2nd year college undergrad (No back subjects)No...

  • Technical Support Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines Trinity Workforce Full time ₱172,800 - ₱228,000 per year

    Trinity Workforce is hiring a Full time Technical Support Specialist role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: ₱14,000 - ₱19,000 per monthQualifications· nd year College Undergrad (No back subjects)= No experience needed· HS/SHS Graduates...

  • Technical Support Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines Trinity Workforce Full time ₱168,000 - ₱228,000 per year

    Trinity Workforce is hiring a Full time Technical Support Specialist role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableExpected salary: ₱14,000 - ₱19,000 per monthQualifications2nd year College Undergrad (No back subjects)= No experience needed HS/SHS Graduates with 6 months BPO experienceAverage...

  • supervising technical education and skills development specialist

    3 weeks ago

    Cebu City, Central Visayas, Philippines Technical Education and Skills Development Authority Full time

    SUPERVISING TECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALISTPOSITION: SUPERVISING TECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALISTITEM NUMBER: TESDAB-SVTESDS-139-2017OFFICE: PROVINCIAL OFFICE – SIQUIJOR, TESDA REGION VIISALARY: SG-22 (PhP 74,863.00)PERA: Php 2,000.00THE HIREE WILL BE RESPONSIBLE FOR THE FOLLOWING:15 % - Plans, writes, validates...

  • Recruitment Specialist

    3 weeks ago

    Cebu City, Central Visayas, Philippines Support Services Group Full time

    Role Overview: As a Recruitment Specialist, you will be instrumental in building relationships with stakeholders, managing recruitment operations, and supporting our Talent Acquisition Team. Your role will involve proactive candidate sourcing, administrative support, and ensuring alignment with our corporate values and culture.Key...

  • Technical Support Specialist Tier II

    3 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements. Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine. The Tier 2 Technical Support Specialist will interact with...

  • Technical Support Specialist Tier II

    3 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱900,000 - ₱1,200,000 per year

    The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements. Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine. The Tier 2 Technical Support Specialist will interact with...

  • Technical Support Specialist

    2 days ago

    Mandaue City, Central Visayas, Philippines Hua Yang Electronics Enterprises Corporation Full time ₱600,000 - ₱1,200,000 per year

    Technical Support Specialist:Provide technical support for CCTV, FDAS, access control, and other security systems.Assist in the configuration, testing, and commissioning of security solutions.Perform troubleshooting of security products.Support clients and internal teams with BOM creation, technical guidance and product training.Prepare and maintain...