Technical Support Specialist

2 days ago

Cebu City, Central Visayas, Philippines Hornetsecurity Full time ₱400,000 - ₱600,000 per year

Are you passionate about technology and driven to combat cybercrime? Join
Hornetsecurity
, a leading international
cybersecurity
company with 18 offices worldwide and headquarters in Germany. We have just opened a new office in
Cebu
(IT Park) and are looking for dedicated
Technical Support Specialists
(m/f/d) to join our team and help us safeguard businesses from cyber risks

If you're excited about solving technical challenges and making a difference in the world of cybersecurity, we want to hear from you

Your Job

  • You will diagnose and resolve our corporate clients' technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/ enhancements.
  • You build personal customer relationships and focus on offering an awesome customer experience.
  • You escalate issues to our development team and coordinate such issues until they are solved.
  • You convey customer feedback to product development staff.
  • You keep customers informed on how and when issues are resolved.
  • You interact with other teams to provide a comprehensive and high-quality support.
  • You help in user education.

Your Profile

  • You have excellent logical, analytical and problem-solving skills.
  • You possess good customer etiquette and the ability to manage high profile customers well under pressure.
  • You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
  • You have a good understanding of basic networking protocols.
  • You possess excellent English communication skills, both written and verbal. Any other language is a plus.
  • You are a quick learner and self-starter.

Bonus Skills (you get plus points)

  • Knowledge/experience with Hyper-V and/or VMware virtualization platforms.
  • Experience as a network/system administrator or Technical Support representative.
  • Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model).
  • Knowledge/experience with Microsoft VSS.

Your Benefits

  • Free space for innovation and independent action in a fast-growing international company with a promising future.
  • Short decision paths and flat hierarchies in an open work atmosphere.
  • Personal and professional development opportunities.
  • No dress code – you can come to work as you like.

Do you want to help us shape the
future of Cyber Security
? We look forward to receiving your application

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