Senior Operations Manager

5 hours ago

Quezon City, National Capital Region, Philippines WNS Global Services, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Job Description:

  • Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key Insurance data process.
  • Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores.
  • Manage conference calls/other communication with the client and build a rapport with key client contacts.
  • Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counselling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.
  • P and L accountability.
  • Farming, supporting new business initiatives.
  • Internal co-ordination with Projects and EU's to meet SLA standards.
  • Transitioning support.
  • Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.
  • Insurance knowledge preferred

Qualifications:

  • Total 10-12 years' experience, Graduation/Post Graduation.
  • Third Party BPO Experience
  • At least 4-5 years' experience in a Project Managers/Senior manager role with Preferred Experience within the Insurance Domain across Life & Non-Life LOB.
  • Candidate with Underwriting experience would be preferred

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