Customer Relationship Management
4 days ago
JOB OVERVIEW:
The Customer Relationship Management (CRM) Officer is responsible for running day-to-day CRM campaigns in collaboration with different teams by segmenting our first-party data across the departments into different customer profiles, target customer profiles with relevant and personalized communications to ensure customer retention, satisfaction, and delight.
QUALIFICATIONS:
- Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management or Communication
- With 2-3 years of relevant CRM experience; experience in CRM Marketing in an online subscription business (e.g. gaming, telecommunications, entertainment or other relevant industry) is an advantage
- Knowledge and understanding of tools: SQL server, Salesforce cloud, Google Analytics, Google Tag Manager
- Has clear understanding of basic data structure and data capture processes
- Basic Project Management skill (web / app/ CMS development)
- Willing to report to work onsite (Ortigas, Pasig)
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