Customer Engagement Analyst I

1 day ago


Iloilo City, Western Visayas, Philippines LexisNexis Full time $40,000 - $60,000 per year

The Customer Engagement Analyst is responsible for contacting customers twice during their yearly subscription to Elsevier products. The Customer Engagement Analyst shall help the Sales team gauge their total hold of their jurisdictions in terms of risk rating, need for follow-ups, assess the customer's chances of renewal and solve any blockers, if necessary, by providing a thorough and descriptive report.

This role requires someone to be sensitive and familiar with tones that denotes sarcasm or commendation whether via email or phone calls. The Customer Engagement Analyst is expected to uncover ongoing and potential challenges by flagging the point of contact or Account Manager, as necessary. Submit reports on a timely basis as prescribed. The Customer Engagement Analyst should hit or exceed the required number of contacted leads per month. One must be creative and diligent in creating a variety of email and voicemail templates. This role should also be adept with time zones and must have a good sense of timing when making calls.



  • Iloilo City, Western Visayas, Philippines LexisNexis Risk Solutions Full time

    .Customer Engagement Analyst I page is loaded## Customer Engagement Analyst Ilocations: Iloilotime type: Full timeposted on: Posted Todayjob requisition id: R100793The Customer Engagement Analyst is responsible for contacting customers twice during their yearly subscription to Elsevier products. The Customer Engagement Analyst shall help the Sales...


  • Iloilo City, Western Visayas, Philippines LexisNexis Legal & Professional Full time $40,000 - $60,000 per year

    The Customer Engagement Analyst is responsible for contacting customers twice during their yearly subscription to Elsevier products. The Customer Engagement Analyst shall help the Sales team gauge their total hold of their jurisdictions in terms of risk rating, need for follow-ups, assess the customer's chances of renewal and solve any blockers, if...


  • Iloilo City, Western Visayas, Philippines RELX Full time

    Job SummaryAs a Technical Support Analyst IIJob SummaryAs a Technical Support Analyst II (TSAII), you will provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. Additionally, you will provide exceptional support and service through...


  • Iloilo City, Western Visayas, Philippines TalentPop App Full time

    Customer and Sales Engagement SpecialistCustomer and Sales Engagement SpecialistJoin TalentPop App as a Customer and Sales Engagement SpecialistAre you passionate about delivering exceptional customer experiences? TalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a...


  • Iloilo City, Western Visayas, Philippines LexisNexis Full time $40,000 - $60,000 per year

    The Data Quality Analyst role is a critical function in any Client Relationship Management (CRM) system. Bringing all of an organization's contacts into a central repository will shine a spotlight on duplicate and incomplete data. The task of cleaning up the data, merging duplicate contacts, eliminating duplicate data, and resolving discrepancies, is one of...


  • Iloilo City, Western Visayas, Philippines RELX Full time $40,000 - $60,000 per year

    Job SummaryThe Data Quality Analyst role is a critical function in any Client Relationship Management (CRM) system. It involves consolidating all contacts into a central repository, identifying duplicates and incomplete data, and ensuring contact information is current and accurate. The role also includes enhancing contact data with activities, notes,...


  • Iloilo City, Western Visayas, Philippines Remitly Full time $40,000 - $80,000 per year

    Job Summary: As a Technical Support Analyst II (TSAII), you will provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. Additionally, you will provide exceptional support and service through highly engaging customer interactions...


  • Iloilo City, Western Visayas, Philippines RELX Group Full time $40,000 - $80,000 per year

    Job Summary:As a Technical Support Analyst II (TSAII), you will provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. Additionally, you will provide exceptional support and service through highly engaging customer interactions while...


  • Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000

    Job DescriptionWe are seeking a Customer Service Representative to provide exceptional service to our customers. The ideal candidate will have prior relevant training or related work experience and possess working knowledge and skills in customer support or operations environments.Key Responsibilities:Provide excellent service to customers regarding billing...


  • Iloilo City, Western Visayas, Philippines RELX Full time

    OverviewLexisNexis ThreatMetrix is an enterprise solution for digital identity intelligence and digital authentication that is trusted by over 5,000 leading global brands to inform daily transaction decisions. By combining digital identity insights built from billions of transactions with leading analytic technology and embedded machine learning, our fraud...