Customer Engagement Analyst I

4 days ago

Iloilo City, Western Visayas, Philippines LexisNexis Full time ₱150,000 - ₱250,000 per year

The Customer Engagement Analyst is responsible for contacting customers twice during their yearly subscription to Elsevier products. The Customer Engagement Analyst shall help the Sales team gauge their total hold of their jurisdictions in terms of risk rating, need for follow-ups, assess the customer's chances of renewal and solve any blockers, if necessary, by providing a thorough and descriptive report.

This role requires someone to be sensitive and familiar with tones that denotes sarcasm or commendation whether via email or phone calls. The Customer Engagement Analyst is expected to uncover ongoing and potential challenges by flagging the point of contact or Account Manager, as necessary. Submit reports on a timely basis as prescribed. The Customer Engagement Analyst should hit or exceed the required number of contacted leads per month. One must be creative and diligent in creating a variety of email and voicemail templates. This role should also be adept with time zones and must have a good sense of timing when making calls.

  • Customer Engagement Analyst I

    4 days ago

    Iloilo City, Western Visayas, Philippines LexisNexis Legal & Professional Full time ₱300,000 - ₱600,000 per year

    The Customer Engagement Analyst is responsible for contacting customers twice during their yearly subscription to Elsevier products. The Customer Engagement Analyst shall help the Sales team gauge their total hold of their jurisdictions in terms of risk rating, need for follow-ups, assess the customer's chances of renewal and solve any blockers, if...

  • Customer Support/Ops Coordinator I

    9 hours ago

    Iloilo City, Western Visayas, Philippines Remitly Full time ₱250,000 - ₱400,000 per year

    Job Responsibilities:Tasks involved the documentation of the conversation between CSR I and the customer. Customer data, summary of the query and the resolution provided should be accurately documented through RightNow tool.In line with the responsibility of keeping with Reed Elsevier Philippines core values and competencies, the CSR I develops and maintains...

  • Clinical CCR I

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Elevance Health Full time ₱240,000 - ₱480,000 per year

    Position Title:Clinical CCR I - PA Intake - IloiloShift:Job Description:Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.  Primary duties may include, but are not limited to:...

  • Purchasing Officer I

    2 days ago

    Iloilo City, Western Visayas, Philippines DD Foods Inc Full time ₱800,000 - ₱1,200,000 per year

    ```htmlAbout the role We are seeking a motivated and detail-oriented Purchasing Officer I to join our team at DD Foods Inc' in Iloilo City, Iloilo. As a Purchasing Officer I, you will play a crucial role in our Manufacturing, Transport & Logistics operations, focusing on Purchasing, Procurement & Inventory management. This full-time position is an excellent...

  • Recruitment Officer I

    4 days ago

    Iloilo City, Western Visayas, Philippines DD Foods Inc Full time ₱300,000 - ₱600,000 per year

    About the role We are seeking a talented and driven Recruitment Officer I to join our dynamic team at DD Foods Inc'. In this full-time position based in Iloilo City, Iloilo, you will play a crucial role in our talent acquisition efforts, contributing to the growth and success of our organisation.What you'll be doingSourcing and screening qualified...

  • Customer Service Representative I

    4 days ago

    Iloilo City, Western Visayas, Philippines Crawford & Company Full time ₱180,000 - ₱360,000 per year

    We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to...

  • WFM Analyst

    1 week ago

    Iloilo City, Western Visayas, Philippines XtendOps Full time ₱900,000 - ₱1,200,000 per year

    Workforce AnalystJob OverviewWe are looking for a detail-oriented Workforce Analyst to support our operations by analyzing staffing data, forecasting volume, and optimizing schedules to ensure efficient service delivery. This role plays a key part in balancing business needs with employee productivity and customer experience.Key ResponsibilitiesForecast call...

  • Accountant I

    4 days ago

    Iloilo City, Western Visayas, Philippines RELX Full time ₱600,000 - ₱800,000 per year

    Job DescriptionA Cash Management Analyst supports a company's financial health by monitoring cash flow, managing bank accounts, and analyzing financial data to ensure liquidity and profitability. Key responsibilities include daily cash monitoring, updating cash flow projections, and fostering relationships with financial institutions, all while ensuring...

  • Credentialing Analyst

    2 days ago

    Iloilo City, Western Visayas, Philippines RELX Group Full time ₱250,000 - ₱500,000 per year

    The Customer Due Diligence Analyst plays a critical role in ensuring that all customer applications meet legal and regulatory standards in accordance with the most current Customer Due Diligence Compliance Regulations. This position requires strong analytical skills, attention to detail, and sound judgment to assess compliance risks and support business...

  • Customer Support/Ops Coordinator I

    2 days ago

    Iloilo City, Western Visayas, Philippines RELX Full time ₱200,000 - ₱250,000 per year

    Process new orders for customers for vital record requests and payment services requests.Familiarize tools and references (VPS, Vitalchek Intranet and Vitalchek Website) for each agency being serviced.Be knowledgeable on agency specific rules on vital records.Navigate for information required by customer with ease.Provide correct information and direct...