Account Manager

Position Title: Account Manager (Recruitment & Sales Enablement)

Work Set-up: Onsite, Congressional Avenue, Quezon City

Work Hours: Mondays–Fridays, 9 AM–6 PM

Job Summary

We are seeking a high-performing and experienced Account Manager to lead recruitment operations and sales enablement initiatives for a growing organization. This hybrid role is responsible for two critical pillars of success:

1. Recruitment Account Management – ensuring the operational excellence of both the Volume Recruitment Team and the Technical Recruitment Team
2. Sales Enablement – developing strategies, tools, and insights that enhance the effectiveness and productivity of the Sales Team.

The ideal candidate combines strong recruitment management experience with a commercial mindset and the ability to build cross-functional alignment between recruitment delivery and sales growth. This is a strategic individual contributor role with leadership growth potential based on performance and initiative.

Why Join Us

• Strategic Role: Shape recruitment and sales processes with measurable business impact.
• Growth-Oriented Culture: Opportunities to advance into leadership and cross-functional roles.
• Collaborative Environment: Work closely with executives, sales leaders, and recruitment managers to drive results.
• Meaningful Impact: Be at the center of both talent delivery and business development strategy.

Key Responsibilities

1. Recruitment Account Management

Operational Leadership & Delivery Excellence

• Oversee recruitment operations across multiple accounts, ensuring delivery timelines, quality standards, and client expectations are consistently met.
• Conduct in-depth briefings and calibration meetings with team leads to align on role requirements and strategic sourcing approaches.
• Monitor recruitment funnel metrics, identify bottlenecks, and implement data-driven solutions to improve throughput and hire quality.
• Partner with the Recruitment Team Leads to design sourcing strategies for high-volume and niche technical roles.
• Conduct quality reviews of candidate endorsements and hiring reports to ensure client satisfaction and compliance.
• Lead continuous improvement initiatives, including recruiter upskilling, process optimization, and automation opportunities.
• Deliver periodic performance updates and business insights to senior management and key clients.

Client Relationship Management

• Serve as the primary point of contact for client communications, ensuring proactive engagement and transparent reporting.
• Manage client expectations on recruitment pipeline progress, candidate quality, and hiring outcomes.
• Coordinate and resolve operational concerns, ramp-up updates, and hiring schedule changes in partnership with internal teams.
• Represent the company in client calibrations, vendor summits, and performance reviews, fostering long-term partnerships.

2. Sales Enablement

• Collaborate with the Sales Leadership Team to design and execute enablement strategies that drive lead conversion and account growth.
• Develop sales materials such as proposals, pitch decks, case studies, and client capability overviews that strengthen the sales narrative.
• Analyze sales data and recruitment capacity reports to identify opportunities for cross-selling, upselling, and client expansion.
• Standardize sales enablement processes including CRM data management, pipeline tracking, and reporting dashboards.
• Support sales planning through performance insights, market research, and competitive intelligence.
• Facilitate regular alignment sessions between Sales and Recruitment teams to synchronize capacity with business opportunities.
• Track and report sales enablement KPIs to measure adoption, efficiency, and revenue contribution.

Key Qualifications

• Bachelor's degree in Business Administration, Psychology, Human Resources, Marketing, or related field.
• 3–5+ years of combined experience in recruitment operations, client/account management, or sales enablement (BPO, RPO, or staffing industry experience preferred).
• Proven track record in managing recruitment delivery or client-facing recruitment accounts.
• Experience in supporting or building sales enablement functions (content creation, sales process optimization, or CRM management).
• Strong analytical and reporting skills; comfortable working with data to drive insights and decision-making.
• Excellent communication, stakeholder management, and presentation abilities.
• Demonstrated leadership maturity, accountability, and strategic thinking.

Soft Skills

• Strategic Mindset: Sees the big picture and connects recruitment outcomes to business growth.
• Operational Excellence: Skilled at designing and optimizing workflows for efficiency and scale.
• Client-Centricity: Builds trust and credibility through proactive, solutions-oriented communication.
• Collaboration & Influence: Works effectively across departments to align objectives and deliver results.
• Adaptability: Navigates ambiguity with confidence and agility.
• Leadership Potential: Exhibits initiative, decision-making confidence, and readiness for expanded responsibilities.