Operations Supervisor

2 days ago

Biñan, Calabarzon, Philippines TASQ Staffing Solutions Full time ₱30,000 - ₱60,000 per year


Work Location: Southwoods, Laguna 

Training Location: BGC, Taguig (2 weeks, candidate's expense)

Employment Type: Full-Time 

Start Date: ASAP

Commission: UncappedHMO Coverage: Day 1
Responsibilities:
  • Supervise and coach a team of outbound collections agents to achieve performance targets.
  • Monitor calls and performance using speech analytics, side-by-side coaching, and quality scorecards.
  • Manage team scheduling, attendance, productivity, and PTO to maintain optimal staffing levels.
  • Drive adherence to client expectations and internal KPIs related to call quality, compliance, and revenue.
  • Collaborate with internal departments and leadership to implement process improvements.
  • Lead performance reviews and development plans to support agent growth and retention.
  • Analyze reports and implement action plans to address performance gaps.
  • Ensure compliance with collection regulations and company policies.
  • Participate in client visits, reporting, and business reviews as needed.
Qualifications:
  • Bachelors degree (4-year course) required
  • At least 3 years of experience as a supervisor in a BPO/Call Center environment
  • Must have direct experience in outbound collections
  • Strong understanding of collection laws (FDCPA, FCRA, HIPAA, etc.)
  • Solid leadership, coaching, and team development skills
  • Proficiency in MS Office tools (Excel, Word) and familiarity with CRM/call center systems
  • Knowledge of Philippine labor laws and BPO workforce practices
  • Excellent verbal and written communication skills
Work Conditions & Requirements:
  • Willing to undergo 2 weeks of in-person training in BGC, Taguig (candidate's expense)
  • Must be able to sit for extended periods and use standard office equipment
  • Able to communicate effectively with consumers, clients, and internal staff
  • Reasonable accommodations provided for qualified individuals with disabilities

  • Lamination Operator

    1 week ago

    Biñan, Calabarzon, Philippines BONSERVE CORPORATION Full time ₱1,400,000 - ₱2,000,000 per year

    Job SummaryCheck concurrent production run of the laminating machine.Assure that the production job scheduled was fully served.Coordinate with the Line Supervisor for any irregularities encountered during production.Ensure that all special instructions received from Line Supervisor was imposed on the production.Ensure that all special instructions received...

  • Maintenance Supervisor

    2 days ago

    Biñan, Calabarzon, Philippines SP MAMPLASAN PACKAGING CORP. Full time ₱200,000 - ₱240,000 per year

    SP Mamplasan Packaging Corporation is looking for a Maintenance Supervisor in Biñan PlantThe Maintenance Supervisor is accountable in ensuring the efficient and effective operations of the assigned line/s following the implementation of applicable maintenance, quality, occupational safety anchored with business needs and objectives.The maintenance...

  • Production Supervisor

    2 weeks ago

    Biñan, Calabarzon, Philippines The Pacific Meat Company Incorporated Full time ₱900,000 - ₱1,200,000 per year

    About the role The Pacific Meat Company Incorporated is seeking an experienced Production Supervisor to oversee the daily operations of our manufacturing facility in Binan City Laguna. As a full-time role, you will play a critical part in ensuring the efficient and effective production of our high-quality products. This is an excellent opportunity to take...

  • Accounting Supervisor

    2 days ago

    Biñan, Calabarzon, Philippines Leads Agricultural Products Corporation Full time

    Company DescriptionLeads Agricultural Products Corporation (LEADS Agri) is a Filipino company dedicated to transforming the lives of Filipino farmers by providing quality products and services. The company distributes agrochemical products, hybrid seeds, farm equipment, agricultural machinery, and livestock and veterinary products. LEADS Agri continually...

  • HR Supervisor

    2 days ago

    Biñan, Calabarzon, Philippines Quest-Air Technology Phils., Inc. Full time ₱900,000 - ₱1,200,000 per year

    We believe that people are our greatest asset. We're a dynamic, forward-thinking organization committed to building a culture of excellence, inclusion, and growth. As we do our business, we're looking for a passionate and experienced HR professional to lead our human resources team.HR Supervisor/Manager will be at the heart of our people operations, who will...

  • Warehouse Supervisor

    1 week ago

    Biñan, Calabarzon, Philippines Citicon Ready Mix & Const. Inc. Full time ₱900,000 - ₱1,200,000 per year

    Warehouse Supervisor – Ready Mix Concrete CompanyReports To: Accounting Manager, General Manager, and directly to the PresidentJob Summary:We are seeking a dedicated and detail-oriented Warehouse Supervisor to oversee our warehouses across our three batching plants in Binan, Malvar, and Silang. Familiarity with truck parts for transit mixers, pumpcretes,...

  • Operation Supervisor

    2 days ago

    Biñan, Calabarzon, Philippines China International Freight Inc. Full time

    Job description:ABOUT ASIA CARGOAsia Cargo Container Line Inc. (ACCLI) is a leading logistics company offering end-to-end supply chain solutions such as freight forwarding, customs brokerage, warehousing, cold storage, and nationwide distribution. The company is trusted by the country's major corporations due to its focus on high-quality customer service,...

  • Cost Accounting Supervisor

    2 days ago

    Biñan, Calabarzon, Philippines TASQ Staffing Solutions Full time ₱300,000 - ₱600,000 per year

    TASQ is looking to fill an on-site position for a Cost Accounting Supervisor in Laguna immediately.The pre-screening interview will take place over the phone.About the job Cost Accounting Supervisor (Laguna)Location: Binan, LagunaSchedule: 8AM 5PM, MONDAY FRIDAYSET-UP: FULL F2FRequirements:Bachelor of Science in AccountancyPreferably a CPA but not required....

  • Warehouse Supervisor

    6 days ago

    Biñan, Calabarzon, Philippines Integrated Micro-Electronics, Inc. Full time ₱350,000 - ₱600,000 per year

    About the role We are seeking an experienced and motivated Warehouse Supervisor to join our team at Integrated Micro-Electronics, Inc.'. In this full-time position, you will be responsible for overseeing the day-to-day operations of our warehousing and distribution facility in Binan City Laguna. This is a critical role that will have a direct impact on the...

  • Tax Supervisor

    3 hours ago

    Biñan, Calabarzon, Philippines Integrated Resorts Property Management Incorporated Full time ₱360,000 - ₱480,000 per year

    Qualifications:Candidate must possess at least a Bachelor's/College Degree, Finance/Accountancy/Banking or equivalent.With at least 2 years of supervisor experience in the preparation and filing of BIR returns and handling BIR auditsStrong interpersonal skills with a customer-oriented approach.Ability to adapt to various accounting system...