
Workforce Supervisor
4 days ago
Job Description:
- Responsible for development and supervision of activities of resources related to Scheduling, Real Time Management, administer hiring, discipline, rewards, and performance management.
- Responsible for the day to day Real Time Management and Scheduling operations.
- Owns scheduling cycle and timelines from construction of initial schedule bids to performing the weekly adjustments
- Supervise the team members to produce various schedule scenarios to arrive at the optimum operational coverage, lowest cost, and highest quality of schedules
- Analyze and forecast call volume, handle time, headcount, attrition, PTO, sick trends, and other planning assumptions
- Analyze the time off process for the call center agents and determine PTO allotments.
- Coordinates with Operational leadership to advise potential opportunities that will affect the achievement of Service Level goals
- Reviews contact center trends, including call volume, call patterns, staff productivity, attrition rates.
- Analyze intra-day staffing reports and recommends changes to staffing in order to meet service level client expectations and requirements.
Qualifications:
- At least 2 years experience handling WFM functions – Reports Management, Real Time Analysis, Scheduling and Planning
- With Experience working in a BPO Environment
- Has experience with People Management and have supervised a team
- Should be knowledgeable on various WFM tools
- Highly Analytical and should have excellent knowledge on Microsoft Excel
- Has the Ability to multitask and Flexible to cope up in a fast paced environment
- Must be amenable to work on Shifting Schedules
- Candidates should be able to work in our Bacolod Site
-
Workforce Supervisor Bacolod City
1 week ago
Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full time ₱900,000 - ₱1,200,000 per yearLet's tomorrow, together. At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity,...
-
Workforce Supervisor Bacolod City
1 week ago
Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full time ₱900,000 - ₱1,200,000 per yearLet's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit,...
-
Workforce Supervisor Bacolod City
1 week ago
Bacolod City, Western Visayas, Philippines Ubiquity Full time ₱1,200,000 - ₱2,400,000 per yearLet's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity,...
-
Operations Trainee
1 week ago
Bacolod City, Western Visayas, Philippines Seachamp International Export Corporation Full time ₱150,000 - ₱250,000 per yearKey Responsibilities:Production & Processing Oversight:Assist in supervising daily seafood processing operations (e.g., cutting, filleting, freezing, packing, cold storage).Ensure all processing activities meet quality, hygiene, and safety standards (e.g., HACCP, GMP, SSOP).Work closely with production supervisors and line leaders to address issues and...
-
Unit Manager
4 days ago
Bacolod City, Western Visayas, Philippines InteLogix Full time ₱900,000 - ₱1,200,000 per yearWho We AreInteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our...
-
Technical Support Specialist
4 days ago
Cebu City, Central Visayas, Philippines Trinity Workforce Full time ₱172,800 - ₱228,000 per yearTrinity Workforce is hiring a Full time Technical Support Specialist role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: ₱14,000 - ₱19,000 per monthQualifications· nd year College Undergrad (No back subjects)= No experience needed· HS/SHS Graduates...
-
Technical Support Specialist
4 days ago
Cebu City, Central Visayas, Philippines Trinity Workforce Full time ₱168,000 - ₱228,000 per yearTrinity Workforce is hiring a Full time Technical Support Specialist role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableExpected salary: ₱14,000 - ₱19,000 per monthQualifications2nd year College Undergrad (No back subjects)= No experience needed HS/SHS Graduates with 6 months BPO experienceAverage...
-
Logistics Supervisor
1 week ago
Iloilo City, Western Visayas, Philippines CIMEM CONSUMER DISTRIBUTORS INC. Full time ₱900,000 - ₱1,200,000 per yearDUTIES AND RESPONSIBILITIESMakes plan, schedule and route of trucks to maximize productivity and efficiency of driversEnsure SOP and Safety Policies are implemented at all timesEnsure that all transport fleet vehicles are properly maintained and serviced as scheduledEffectively coordinate and communicate with clients and partner forwardersMotivates,...
-
fleet supervisor
4 days ago
Iloilo City, Western Visayas, Philippines Maxximiler Distributors, Inc Full time ₱1,200,000 - ₱2,400,000 per yearDUTIES AND RESPONSIBILITIESMakes plan, schedule and route of trucks to maximize productivity and efficiency of driversEnsure SOP and Safety Policies are implemented at all timesEnsure that all transport fleet vehicles are properly maintained and serviced as scheduledEffectively coordinate and communicate with clients and partner forwardersMotivates,...
-
Fleet Supervisor
4 days ago
Iloilo City, Western Visayas, Philippines CIMEM CONSUMER DISTRIBUTORS INC. Full time ₱1,200,000 - ₱2,400,000 per yearDUTIES AND RESPONSIBILITIESMakes plan, schedule and route of trucks to maximize productivity and efficiency of driversEnsure SOP and Safety Policies are implemented at all timesEnsure that all transport fleet vehicles are properly maintained and serviced as scheduledEffectively coordinate and communicate with clients and partner forwardersMotivates,...