Blended Account of CSR and Non-Voice

15 hours ago


Pasig, National Capital Region, Philippines CAREPLUS INTERNATIONAL SERVICES INC Full time

About the role

CAREPLUS INTERNATIONAL SERVICES INC' is seeking a talented Customer Service Representative (CSR) to join our dynamic team in Pasig City, Metro Manila. As a Blended Account CSR, you will be responsible for handling both voice-based and non-voice customer interactions, ensuring a seamless and exceptional customer experience. This full-time role is an excellent opportunity for individuals who thrive in a fast-paced, customer-centric environment.

What you'll be doing

  1. Providing exceptional customer service through phone, email, and other communication channels
  2. Resolving customer inquiries and concerns in a timely and professional manner
  3. Accurately documenting customer interactions and maintaining detailed records
  4. Identifying and addressing customer needs, proactively offering solutions and additional services
  5. Collaborating with cross-functional teams to ensure efficient and effective customer support
  6. Continuously improving your skills and knowledge to provide the highest level of service

What we're looking for

  1. A minimum of 1 year of experience in a customer service or call centre role
  2. Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
  3. Strong problem-solving and critical thinking skills to resolve complex customer issues
  4. Proficiency in Microsoft Office suite and the ability to learn new software and systems quickly
  5. A positive, flexible, and proactive attitude with a genuine passion for delivering exceptional customer service
  6. Fluency in English and the local language(s) of the region

What we offer

At CAREPLUS INTERNATIONAL SERVICES INC', we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits you can expect include:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health insurance and wellness program
  3. Opportunities for career development and advancement
  4. Flexible work arrangements and work-life balance initiatives
  5. A collaborative and inclusive team culture that values your contributions

About us

CAREPLUS INTERNATIONAL SERVICES INC' is a leading provider of customer service solutions, delivering exceptional experiences to our clients and their customers. With a strong focus on innovation, we are constantly exploring new ways to enhance our services and stay ahead of the curve. Join our team and be a part of our continued success

Apply now for this exciting opportunity as a Blended Account CSR and start your journey with CAREPLUS INTERNATIONAL SERVICES INC'.



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