CSR (Voice/Blended/Non-Voice) Bridgetown

1 week ago

Pasig, National Capital Region, Philippines VICTORIAN PLACEMENT AGENCY Full time

About the role

As a CSR (Voice/Blended/Non-Voice) at VICTORIAN PLACEMENT AGENCY', you will be responsible for providing exceptional customer service to our clients. This full-time role is based in Pasig City Metro Manila and involves handling customer inquiries and requests across various communication channels.

What you'll be doing

  1. Responding to customer inquiries and requests via phone, email, and chat
  2. Resolving customer issues in a timely and efficient manner
  3. Documenting customer interactions and maintaining detailed records
  4. Collaborating with cross-functional teams to ensure a seamless customer experience
  5. Identifying opportunities for process improvements and contributing to the development of customer service strategies

What we're looking for

  1. Previous experience in a customer service or call centre role
  2. Excellent communication and interpersonal skills
  3. Strong problem-solving and critical thinking abilities
  4. Proficiency in English, both written and verbal
  5. Ability to multitask and work effectively in a fast-paced environment
  6. Commitment to providing high-quality customer service

What we offer

At VICTORIAN PLACEMENT AGENCY', we are dedicated to creating a supportive and collaborative work environment. We offer competitive remuneration, opportunities for career development, and a range of benefits to promote work-life balance. Our goal is to empower our employees to thrive and succeed.

About us

VICTORIAN PLACEMENT AGENCY' is a leading provider of customer service solutions, serving a diverse range of industries. Our mission is to deliver exceptional service that exceeds our clients' expectations. We pride ourselves on our commitment to innovation, teamwork, and a customer-centric approach.

Apply now to join our dynamic team and take the next step in your career.

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