Senior ServiceNow

15 hours ago

Makati City, National Capital Region, Philippines Myridius Full time ₱1,200,000 - ₱2,400,000 per year

The Company

Myridius, formerly known as RCG Global Services, leverages over 50 years of industry expertise to lead in technology services. Our focus includes AI-driven solutions, cloud services, and data analytics, with a strong commitment to delivering tangible outcomes. Our solutions are tailored to address the unique challenges of each industry, ensuring effective and cutting-edge services. We aim to empower businesses to navigate the complexities of the modern technological landscape and enhance their competitive advantage. Our success is measured by the success of our clients, driving sustainable growth by delivering exceptional results.

Job Description

We are seeking a skilled and experienced ServiceNow Developer to design, develop, and implement solutions within the ServiceNow platform, focusing on the Customer Service Management (CSM) and IT Service Management (ITSM) domains. The ideal candidate will have a strong background in ServiceNow development, scripting, integrations, and workflow management, along with proficiency in Service Portal and Advanced Work Assignment modules.

  • Design, develop, and implement solutions in ServiceNow CSM and ITSM domains.
  • Develop and manage workflows using Flow Designer and Workflow Editor.
  • Utilize expertise in ServiceNow API architecture to create and maintain REST integrations and Scripted REST APIs.
  • Configure and troubleshoot Advanced Work Assignment modules, including channels, queues, assignment rules, agent presence, and capacity management.
  • Design and implement custom solutions in Service Portal, including creating portals, pages, and widgets using AngularJS.
  • Write and maintain ServiceNow scripts, including Business Rules, Script includes, UI Actions, and Scheduled Jobs.
  • Customize the platform using UI Pages, UI Macros, CMS, and applying CSS and HTML for advanced UI/UX customization.
  • Debug and troubleshoot issues in Agent Chat and Configurable Workspace environments.

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