Customer Support Project Coordinator

Customer Support Project Coordinator
Work setup
: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office
two days a week
to apply.

Work schedule
: Monday to Friday, 4PM to 12PM Manila time, overlaps with UK operating hours

Employment type
: Permanent

Location
: Makati City, Metro Manila

Pay range
:
We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range of
Php 28,000 to 35,000
to apply.
Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a dedicated
highly organised and detail-orientated
,
who will thrive in a changing environment and is motivated by delivering excellent customer service to enable us to meet the ever-increasing demand for our services.
Why Cambridge?
Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?
At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why
our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.
The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Customer Support Project Coordinator?
Reporting to the Customer Support Manager, your accountabilities will include:

• Coordinate and facilitate customer support projects from initiation to completion
• Collaborate with cross-functional teams to ensure timely project delivery and customer satisfaction
• Monitor project timelines, milestones, and deliverables to ensure adherence to schedules.
• Provide administrative support to the customer support team, including scheduling meetings, managing calendars, and organising project documentation
• Track project progress and assist Customer Support managers to ensure timely completion of task

Please review the attached job description for further details on the role.
What makes you the ideal candidate for this role?
An ideal candidate has the following qualities:

Essential:

• Proficient use of Microsoft office products (Outlook, Excel, Word. PowerBI)
• Good communication skills, both written and verbal in English
• A proven track record in administration, ideally in a customer facing role and working with a large workload
• The ability to work effectively under pressure and to tight deadline
• Detail-oriented, organized, and adaptable to challenges and innovative solutions.

Desirable:

• Knowledge of learning management systems
• Experience of coordinating and facilitating multiple projects

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.